Visitor
•
3 Messages
Sent wrong movie
I bought Gladiator and was sent the 4K version. My TV doesn't have 4K and so I can't watch the movie. How do I get a refund or the right version of the movie? I tried using the xfinity chat assistant but it didn't help.
DreamSayerZ
Problem Solver
•
918 Messages
2 days ago
@user_8s3tox The movie should still play. It would downgrade the picture quality to what your TV can support.
3
0
XfinityJustinM
Official Employee
•
432 Messages
6 hours ago
Hi @user_8s3tox, quite odd that the movie would still not play. As @DreamSayerZ mentioned, in most scenarios the movie should just down scale. Are you seeing an error message appear when you attempt to play the movie?
0
0