Thu, Nov 14, 2019 7:00 PM
1 y ago
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@NCandAC wrote:Hi, I'm getting an error that just says "Sorry, something went wrong" (TVAPP-00100)Please help!
unplug your gateway/modem (not the router) for 30+ seconds and the plug back in. working?
When I launch the streaming beta app it just hangs at a screen saying Xfinity Streaming Beta. Does not get past this. It all started after I rebooted my modem then routers. Have uninstalled and reinstalled with no success. The app on my iPad works fine on the same network. Any suggestions would be appreciated
Hi Folks, I'm with the same issue. Everything was working fine, and yesterday (11/14/19) all my Samsung TVs started showing this TVAPP-00100 error. I've performed several steps with no luck so far:
- Restart both the modem and TVs
- Signed out of the app and then deleted the Xfinity Stream Beta app from one TV and install it again: it is now even worse - I don't recommend doing it. The app hangs in the first screen.
- Reset the Xfi modem to factory settings
I opened a ticket with Comcast and it was escalated to Tier 2. Let's see how it goes.
@Rustyben , it didn't work for me...
Hi NCandAC,There was a temporary issue reaching one of the services required for app navigation and to watch content, which has since been cleared up. If you relaunch the application you should now be good to go. Sorry for the interruption, and happy streaming!
@F1reDawg76 wrote:This is obviously a problem on Comcast's end as the app was not updated in the last few days and neither was the television software. Never seen so many problems with an app that simply streams content. If Netflix or Hulu were this bad, they'd be out of business. Xfinity is not really committed to this app though. They would rather you rent boxes from them. This app has been in "beta" literally for YEARS now. Ridiculous. Time to get some new Devs on this project if they are actually committed to it.
You are right ... this is the same issue that's reported here: https://forums.xfinity.com/t5/Stream-TV-App/xfinity-beta-streaming-not-working-AGAIN-on-Samsung-TV/m-p/3282225#U3282225
A Comcast employee said they are working on that.
The app is working. But still have the painful 3 dots and freeze for up to 2 minutes. Really horrible when you are watching a show you are interested in.