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10 Messages

Thursday, February 1st, 2024 10:56 PM

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Samsung outage new error codes

I am starting a new thread as my posts are blocked/closed with the new error codes happening to us Samsung users. At 2:55pm(Chicago time), I finally lost all ability to lose On Demand after not having live tv for 16 days. Two new error codes have popped up and I'm trying to keep you all informed. During the call, I got the new codes of 00815 and 00481(I though I was dyslexic for a moment) were both acknowledged by the cs rep who said this is all on Samsung. I just bought this tv last March and it was the latest and most updated version Samsung had out-not the 2021 model Xfinity is claiming to be one of the issues-and it's under warranty. I have called everyone I possibly can trying to get this issue resolved. The only finger being pointed is towards Xfinity and their "engineers". I am more upset about the fact that I'm being told to fix the issue myself-get a new tv, call Samsung AGAIN, go buy a fire stick- then Xfinity actually fixing this issue. We are in the year 2024 where technology is not a new thing. It's been around for many years. The issue is that it's been 16 days and all we can be told is "You'll receive a credit once this is resolved". What that means is that we hope you forget and we do not need to reimburse anyone for anything. I am not giving up and neither should any of you. Xfinity is a huge company with deep pockets who only care about their bottom line and not the people paying for a product that his not being provided to us. 

This conversation has been merged. Please refer the main conversation:

TVAPP-00148

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13 Messages

1 year ago

Finally fixed the Samsung/Xfinity stream issue!!

I was able to go to the Samsung website and follow the link for support for my model TV (Model QN75Q80AAFXXA) and downloaded the current firmware (22100) and all issues with streaming on the Xfinity app have been resolved... YOU'RE WELCOME XFINITY!!

https://www.samsung.com/us/support/answer/ANS00062224/

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