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Fraz75
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2 Messages

Sunday, January 28th, 2024 8:00 PM

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Samsung and Streaming Issues

Xfinity you are making me lose my mind.  We have been having internet issues and we have the latest equipment.  Now I can't watch NFL Playoffs [Edited: "Inflammatory"]  How is this good customer service?  How are we as customers supposed to be satisfied?  To top it off you're charging an arm and a leg.  What are you doing for those of us stuck in this situation?

Question

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Updated 

1 year ago

 • Edited

69

2

This conversation has been merged. Please refer the main conversation:

TVAPP-00148

Accepted Solution

user_dns9zd

8 Messages

1 year ago

Either rollback whatever update you pushed, issue us all bill credits or Give us [Edited: Inflammatory]

(edited)

1

user_5kdojx

4 Messages

My exact reply coming from a 30 year IT vet....roll back or issue us a no cost box [Edited: Inflammatory]

(edited)

1 year ago

XfinityOrlandoM

Official Employee

 • 

2.1K Messages

1 year ago

@Fraz75

 

I am football fan and would not be happy if I could not stream my tv services, can you give me little detail on what is happening when try & stream our services from your Samsung device  

2

0

user_dns9zd

8 Messages

Long loading screen of 3 dots then A error message pops up saying " we're sorry. Due to an issue with Samsung's firmware, we're currently working to address a problem with live tv within xfinity stream on certain samsung 2021 tv's"

error:tvapp-00148

it refuses to play any show. Roll back whatever update your techs did. Give us free cable boxes for our inconvenience or a bill credit for every day its unusable. Because why am i paying for a service i cant use. If this isnt fixed by superbowl sunday i will be calling in and asking for retroactive bill credits.

(edited)

1 year ago

0

XfinityAldrik

Official Employee

 • 

2.2K Messages

Thank you for reaching out to us @user_dns9zd! We have identified an issue where customers using Samsung equipment are getting the TVAPP-00148 error. Right now our engineering team is currently working to investigate what is causing this issue so that we can then provide the fix you need! We don't currently have an ETA or workaround available at this time.

 

In the meantime, please continue using other eligible devices in the home that are not Samsung while our engineers work to resolve this issue. Thank you so much for your patience while we work through this for you!

 

Additionally, please make sure the device not working is still eligible to use the app. The Xfinity Stream app is available on the following Samsung Smart TVs:

  • 2023 TVs.
  • 2022 TVs.
  • 2021 TVs.
  • 2020 TVs (no minimum software version) All QLED and UHD Models.
  • 2019 TVs (no minimum software version).
  • 2018 TVs with minimum software version T-KTM2AKUC 1131.9.
  • 2018 TVs with minimum software version T-KTM2LAKUC 1131.9.
  • 2018 TVs with minimum software version T-KTSUAKUC.
  • 2018 TVs with minimum software version T-KTSNAKUC 1131.9.

The Xfinity Stream app is no longer available on 2017 Samsung TVs. Learn more.

 

Please follow these steps to determine your Samsung TV model and software version:

  1. Make sure your Samsung Smart TV is connected to the internet.
  2. Press the Smart Hub button on your Smart Control remote to go to the Samsung Home screen.
  3. Scroll to and select the Settings icon (gear to the right).
  4. Arrow down to Support.
  5. Arrow right, then down, then select About this TV.
  6. From here, you'll see the Model Code, Serial Number, Software Version, etc.
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1 year ago

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