lpn4's profile

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Thu, Sep 24, 2020 5:00 PM

Roku Xfinity stream won't work - error code tvapp-00231

Not able to stream any xfinity channels via the ROKU Xfinity stream. It buffers and then displays Error message TVapp-00231. Able to stream other channels on roku (netflix, prime, etc.). 

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Rustyben

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24K Messages

7 m ago


@lpn4 wrote:

Not able to stream any xfinity channels via the ROKU Xfinity stream. It buffers and then displays Error message TVapp-00231. Able to stream other channels on roku (netflix, prime, etc.). 


if still having issue, unplug the power cable on your gateway/modem for 2-3 minutes and plug back in. when it fully reconnects, try again. working?

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Rustyben

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24K Messages

7 m ago


@BThomas3 wrote:
I'm suddenly having the same issue and error code. Any help?

are you at home connected to your own home wifi (not on a VPN)?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New Poster

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1 Message

7 m ago

I'm suddenly having the same issue and error code. Any help?

New Poster

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1 Message

6 m ago

I am also having this issue while trying to watch the debate!

Rustyben

Expert

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24K Messages

6 m ago


@buchananj29 wrote:

I am also having this issue while trying to watch the debate!


are you at home connected to your own home wifi (not on a VPN)?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New Poster

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2 Messages

4 m ago

I can’t steam any live tv

New Poster

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2 Messages

4 m ago

I cannot get my rich tv to stream, it was just fine yesterday

New Poster

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1 Message

2 m ago

Why isn't anyone from Xfinity answering our questions? What is the use of asking if no one will help. I keep getting this error lately as well and I am upstairs inside my house on my Xfinity internet. It doesn't do it every day but does fairly often and has been doing it all day today. I've unplugged the router, shut of the tv, everything I can think of and nothing. I also made sure the app was up to date which it is.  Xinfity please help!! 

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