1 Message

Fri, Jul 16, 2021 12:34 AM

Xfinity Stream App not working on Roku

I’m having the same problem and error message. I got rid of boxes abs for a tiki so o could use the Xfinity stream app and now it says this each time I try and use it. 

This post was created from this comment on different post


Official Employee


329 Messages

2 m ago

Hello, @user_f0fe1d! Thank you for reaching out to us over our Community Forums. We would be more than happy to help with the issue you are having using the Xfinity Stream app on a Roku device. You may just need your account, or entitlements refreshed to get this to work.


Please send us a private message with your name, and service address. The Peer to Peer chat icon is located at the top right of the Community Forum page, clicking on the chat icon will allow you to initiate a chat conversation with us directly. Please ensure you are sending your message to our 'Xfinity Support' handle, and signed into your Xfinity account.


Thank you!

Frequent Visitor


8 Messages

2 m ago

I do travel a bit and I take my Roku with me so I can stream shows in my hotel room.  What drives me nuts is that the Roku Stream app won’t let me access my cloud DVR recordings saying it only works at home, but if I use my phone I can watch those recordings.

I don’t want to watch recordings on my phone, that’s why I hook my Roku to the hotel TV.  I have to work around by using the apps for the networks where I’ve recorded shows.  This is annoying since I have to sit through ads, which I can skip through if I was using the Xfinity app.

TL:DR When will we get the ability to access cloud DVR recordings on Roku away from home like I can on iOS?

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