@user_v5s2jv When you are on the channel guide screen, navigate to the left side column on the STAR and click. It will light up and add channel to your favorites list. Doing the same to unlighted would remove it.
Hi there, @user_v5s2jv! Sorry to hear you're having trouble. Have you made sure your Roku TV and the XFINITY Stream app are using the latest updates?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Just to confirm the steps found here: https://www.xfinity.com/support/articles/xfinity-stream-favorites
Those options are not visible on your end.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am having this exact same problem. When clicking the STAR it only brings up find a channel and filter preferences. Roku and Xfinity are up to date. Has anyone else figured out a solution?
DreamSayerZ
Problem Solver
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976 Messages
28 days ago
@user_v5s2jv When you are on the channel guide screen, navigate to the left side column on the STAR and click. It will light up and add channel to your favorites list. Doing the same to unlighted would remove it.
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user_83f4c9
Visitor
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2 Messages
9 hours ago
I am having this exact same problem. When clicking the STAR it only brings up find a channel and filter preferences. Roku and Xfinity are up to date. Has anyone else figured out a solution?
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