Roku Stream app Mini Guide not in sync with channel your on. Destroys ability to move to nearby channels

@XfinityJoshD​ Oh, no; has Xfinity investigated the issue and checked the program for release related issues?  The best you can offer is for me to reset four different Roku devices all having the same issue, and all that entails!  I try to help your company be aware of an issue and you give the call center knowledge transfer procedure response? Sad.

We do not mean to upset you at all. A good part of the time, a simple reset resolves the issue. Please let us know if you have attempted these steps and we can proceed with further troubleshooting if necessary. Thank you so much! 😊

Listen, if you think deleting and reinstalling the application on multiple devices is simple, you are confused.  That clearing the cache requires reinstalling the software is itself an issue Xfinity is ignoring. Lastly, if it was a cache issue it wouldn’t suddenly occur on multiple devices all at the same time. 

We'd be happy to continue some further troubleshooting! If you'd like to join us in a direct message, and please be sure to include your first and last name, and full-service address.

Here's the detailed steps to Direct Message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

No by all means continue to do nothing.  How hard is putting an IT work request ticket for a company that overcharged their cable TV customers enough to be able to buy NBC/Universal?  If this customer service continues I’ll simply drop Xfinity and get YouTube TV or something else that works.

<edit: spelling>
We appreciate you going through steps for us. It helps us narrow down the issue. 

There has been a recent change that may be affecting your device as the Xfinity Stream app will no longer be updated on 2017 Roku devices. 

These Roku devices are no longer compatible with the Xfinity Stream app because these models can longer support new web browsers.

Roku LT: Tyler 2700X

Roku 1, Roku SE: Tyler 2710X

Roku 2: Tyler 2720X

Roku Streaming Stick: Sugarland 3500X

Here you can find a list of compatible Roku devices: https://www.xfinity.com/support/articles/activate-xfinity-tv-app-on-roku

May I ask what is the model of your Roku device?

Hisense Roku TV 8226X, Roku Express 3700X, Roku Express+ 3931RW, Roku Streaming Stick 3920X; all with the same described navigation issues.