J

3 Messages

Thursday, November 2nd, 2023 2:01 AM

Closed

Roku not loading xfinity app

I have been using my Roku Xfinity app to access xfinity channels.  It was working until a short time ago.  Now it loads and flips back to the Roku Home Screen.  I have:  reset the Roku, reinstalled the app on the Roku, and powered down by unplugging and replugged the Roku.  Nothing helps.  It works on my iPad using the same internet connection and other apps work ( peacock, Netflix).  

This conversation has been merged. Please refer the main conversation:

Xfinity app on Roku

Visitor

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2 Messages

1 year ago

same issue too it's been buggy for the last couple of days and when i got back it just quit working

2 Messages

Just talked to xfinity and they are having some issues with there streaming

5 Messages

Did they say how long this Is going to be an issue?

6 Messages

@user_5rlkiw​ Thanks for the update.... I may have some issues paying my bill ...do we get a credit for this.... just saying LOL

2 Messages

1 year ago

Same here. Tried all the usual steps and it starts then resets to the home screen 

2 Messages

1 year ago

I am having the same problem as well

New Poster

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16 Messages

1 year ago

Same for me, too. It just kicked me out and will not restart. Just returns to the Roku home page. 

Visitor

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2 Messages

1 year ago

Exactly the same for me. 

2 Messages

1 year ago

I have the same problem

Visitor

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2 Messages

1 year ago

same problem here.  It works on my ipad.

2 Messages

1 year ago

I’m experiencing the same issue. I also checked for updates, but the app is up to date. 

Visitor

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2 Messages

1 year ago

Ours is doing the same.

2 Messages

1 year ago

Same this is so annoying 

4 Messages

1 year ago

Same for me. Restarted Roku, removed and reinstalled the app. It keeps quitting after launching.

4 Messages

Does this too me too

3 Messages

1 year ago

Same issue here app opens and then closes and i have tried 4 different TVs with with the ruko app. It’s Xfinity stream must be down and they won’t tell anyone. They just say it’s fine instead of troubleshooting the issue 

4 Messages

All my tv’s are doing it

Visitor

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2 Messages

1 year ago

Same here, agents unavailable too.

2 Messages

1 year ago

Same problem...may be time to switch to another provider

2 Messages

1 year ago

Having the same issue.

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