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user_uvhfhs
1st Topic

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3 Messages

Monday, May 19th, 2025 12:24 AM

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Roku issue

Xfinity stream is not working through my Roku. It worked perfectly until a couple days ago. All other apps are working normally.  When I click on Xfinity, it starts as it does normally, then just endlessly ‘churns’.  Eventually a message comes on screen: “Something went wrong. Your guide isn’t loading right now. Please wait a few moments, then try again.” Trying again brings the same result. In the bottom corner of the screen shows: (Error: TVAPP-00500)

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Updated 

1 year ago

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user_d1ef32

Visitor

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3 Messages

1 year ago

Having the same issue. I can watch things by casting from my phone to my TV. 

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user_d1ef32

Visitor

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3 Messages

1 year ago

Having the same issue. I can watch things by casting from my phone to my TV. 

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XfinityMartyR

Official Employee

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3.5K Messages

1 year ago

 

user_uvhfhs Thanks for reaching out! Do you have this concern with every channel you try to watch in the Xfinity Stream app? 

 

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user_uvhfhs

Visitor

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3 Messages

@XfinityMartyR​ It’s not a channel issue, the app is not working.

1 year ago

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CC_Armand

Official Employee

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2.4K Messages

Thank you so much for that clarification @user_uvhfhs.  Are you able to confirm that the Roku device is using the most up-to-date versions of the app and operating system?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 year ago

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user_d1ef32

Visitor

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3 Messages

1 year ago

I can’t even get the Xfinity app to open. It’s just . . . until it eventually says it’s not working now and to try later.  But then at times it will open. It started last week. 

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XfinityAmandaB

Official Employee

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3.3K Messages

 

user_d1ef32 It sounds like something may be out of date. Have you made sure your TV and casting device are up to date, as well as your Xfinity Stream app? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

1 year ago

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user_uvhfhs

Visitor

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3 Messages

Typical "Not our fault" response. Multiple people are experiencing the same issue. If there has been a change to the app causing the problem, fix it.

1 year ago

0

XfinityJon

Official Employee

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1.6K Messages

Good afternoon user_uvhfhs. Were you having trouble with the Stream App as well? If so I would be happy to assist you. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

1 year ago

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