sandyandy's profile

New Poster

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2 Messages

Tue, Nov 1, 2011 10:00 AM

ROKU, HBO GO

I have HBO GO on the computer and on my iPad.  I really want it on Roku, too.  Any chance of that???

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Responses

KiloWattson

New Poster

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13 Messages

9 y ago

Oh hey. Comcast won't let you use HBOGo on the 360 as well.

 

Well that was the final straw. Cancelling today.

New Poster

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4 Messages

9 y ago

Comcast, please allow HBO Go on my Roku / Samsung TV / XBOX.  Other cable providers in my area (Uverse, DirecTV AND DISH) allow this, why don't you?

 

It's because of stupid decisions like these that you were named the WORST COMPANY IN AMERICA.

 

I encourage you to reconsider.

ComcastJoe

Official Employee

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7.2K Messages

9 y ago


@KiloWattson wrote:

Oh hey. Comcast won't let you use HBOGo on the 360 as well.

 

Well that was the final straw. Cancelling today.


Xfinity has a new app for Xbox 360 that will allow customers to watch content through their Xbox 360.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
@TWITTER: @XfinityTVJoe

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

Frequent Visitor

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9 Messages

9 y ago

I'm dropping my comcast triple play down to double play in anticipation of dropping comcast altogether.  Gotta get my phone switched to ooma first.  Too bad they won't let me watch the content that I pay for in the way that I want to.  aka roku.

New Poster

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13 Messages

9 y ago

He doesn't care. He's being paid to sit back and copy/paste boilerplate responses.

tw98056

Contributor

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42 Messages

9 y ago

Comcast Joe is a JOKE!  As I mentioned previously, complaining here doesn't get anywhere.  There needs to be a vibrant Facebook area to get the right attention.  It's very interesting how Mr Joe removes any FB links as soon as they are posted? It's nice to see that Samsung owners are also sharing the grief too.  I would expect to see other TV manufactures provide a similar/competing group of apps on their sets soon too.  Sooner or later they will need to cave in to their customers. 

Regular Contributor

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100 Messages

9 y ago

ComcastJoe,

 

You are breave to dump the party line in here after 350 disgruntaled posts.

 

People really want their HBOGO on their TV via ROKU, SmartTV and XBOX.

Allowing this access only requires your company checking a box on HBO's provider portal to allow it.

As stated everywere here XfinityTV access does not provide the same content as HBOGO.

 

I hear Comcast has done a nice job with the XfinityTV app for XBOX and treating it as video not charging peoples GB limit for the usage is cool too. But this does nothing for the other two camps of people ROKU and SmarTV.

 

You really want people to stop cutting the cord offer things that require us to KEEP YOU like HBOGO and God forbid working with SmarTV and ROKU to produce a XfinityTV app for you, and while your at it you could also not count the usage against the GB limit.

 

These are things that will keep your company a live not spell it's doom like they seem to think.

Regular Contributor

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100 Messages

9 y ago

Queen,

 

His username was in RED so he may be

Queen-Evie

Gold Problem Solver

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22.6K Messages

9 y ago


@valis1 wrote:

On the bottom left of each post there's a link to report inappropriate content.  If you feel Comcast Joe's comment was irrelevent to the true issue and just fueled the fire report him.  All he did was to provide negtive feedback directed to Comcast.   I doubt if he's a Comcast employee. I did.



FYI, if a user name is in RED  that person IS a Comcast employee.

tw98056

Contributor

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42 Messages

9 y ago

Everybody needs to start complaining on their Facebook page

http://www.facebook.com/xfinity#!/xfinity?sk=wall

New Poster

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5 Messages

9 y ago

This is pretty shady.  Get with the program Xfinity and support devices other than my phone.  I'm tired of empty promises and I have started my search for a new provider.  

Frequent Visitor

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12 Messages

9 y ago

I agree on posting to the facebook wall, it's the best way to show that there are serious numbers of customers who are outraged about this.  To anyone who thinks Xfinity is deleting facebook posts, they arent:  Xfinity has its facebook wall set to default to show only posts by Xfinity.  At the top of the wall, on the right, you need to click the "Everyone (most recent)" link, and you'll see your own post, as well as everyone else's who has posted about this today.

 

Cheers

Frequent Visitor

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13 Messages

9 y ago

Agreed. I have been pretty diplomatic up until today. They really got under my skin. I say FLOOD their FB pages with your complaints!!!!

Frequent Visitor

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6 Messages

9 y ago

Yes I've posted a complaint regarding Roku and HBO Go streaming on Comcast's Facebook page and it was deleted.  They don't want to lose potential customers.  Some may think that's the way to spark their interest by exposing them, but it's their 'public' page and they can do what they want with it.

 

This is one place where 'only' existing customers can voice their complaints.  I've also called them and used their chat option.  If enough of us complain directly to Comcast maybe they'll do something.  

New Poster

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1 Message

9 y ago

Customer cares team. :
As much as we pay for service I would hope that you consider your customers when choosing not to allow HBO go on the xbox 360. Please tell me if there will be access soon. Why make it available online but not through xbox. There are currently many dissatisfied customers because of this decision.

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