About valis1

I beg to differ.  I mentioned that I had a previous run in with a Comcast surrogate who was explaining erroneously about their changes in their email product.   He didn't know what he was talking about and I challenged him.  His Moniker was in RED.   After calling him out on several of his mistakes (perhaps too strongly) a Comcast employee came to the thread.  He was a Moderator.  He chastized me for not having compassion for one of their customers that troll the boards to try and alleviate customer problems.   Perhaps these customers are getting a dscount for their efforts while they allowed a guy to respond that didn't know what he was talking about.   I then complained to the moderator for Comcast placing a customer in a position that makes him appear as a Customer Service Rep who responds to concerns without having the proper credentials or information, the moderator threatened to block me from posting.     So, your assumption may or may not be correct. I any cnase his comments did nothing but infuriate more customers...   which would not be a typical response from a true employee.  Since the Facebook approach only leads to deletions of customer's messages, perhaps they're implying that the complaints needs to be focused on the issue and not made into on a public forum.   The option of 'reporting Inappropriate content' keeps the issue focused, and as well, focused on their ill advised responses. ... View more

On the bottom left of each post there's a link to report inappropriate content.  If you feel Comcast Joe's comment was irrelevent to the true issue and just fueled the fire report him.  All he did was to provide negtive feedback directed to Comcast.   I doubt if he's a Comcast employee. I did. ... View more

ComcastJoe;  Are you a Comcast employee or a Comcast customer?   I remember when Comcast changed its email service. There was a guy on the forum that just did favors for Comcast to make response that tried to dodge concerns.   He was just a Comcast customer that Comcast used rather than pay for an employee.  Comcast didn't provide him with the necessary information he needed to respond to the other customer's concerns.   Comcast does not let HBO Go stream to a customer's TV through an Xbox 360, a Roku, or any Internet ready television.  Here's the HBO Go link for you to see for yourself.  http://www.hbogo.com/activate/#affiliate_grid  Many television providers other than Comcast are listed on that link.   This thread is filled with dozens of unhappy Comcast customers that want the ability for HBO GO to be streamed to their TVs (TELEVISIONS).  It's been mentioned too many times that they DO NOT want HBO Go any other way.  Please pass these concerns up the food chain. ... View more

Comcast Terry; Your response is typical of other Comcast employees.   The issue is not that Comcast does not support HBO Go.   They support it on puters and Droids.   The issue is that Comcast does not support HBO Go on a Roku so you can watch HBO Go on your HD television...   the preferred way to watch HBO.   I've already pasted the television providers HBO Go lists on their site.  Comcast is missing. ... View more

Don't forget to email, chat, and call Comcast on this issue.   Without contacting them directly we're hoping they monitor this thread.   We may be talking into the wind.   I previously posted contact links with responses that showed a lack of understanding.  ... View more

Steven.  What you say is absolutely correct.  If Comcast is your television provider you cannot get HBO Go streamed to your television using your Roku.   And, as you say, with Comcast as your televison provider you can get HBO Go on any computer (your laptop) or Android device (using an app).   If somone is saying they get HBO Go using their Roku, then they do not have Comcast as their televsion provider.  HBO Go states very clearly on their website which televison providers support Roku.  Comcast does not. Comcast is not listed. HBO Go also states on their website that if you want HBO Go to work with your Roku then you must contact your television provider (Comcast).   Most of us (if not all of us) want to watch HBO Go on their HD big screen televisions.  There are occassions when we might want to (or have to) watch HBO on a computer or on an even smaller screen Android, but that's certainly not the preferred way in most circumstances.  Comcast is missing what their customers want.  ... View more

From HBO Go dot com         Q. Does my television provider offer HBO GO on Internet Connected TV devices? A. HBO GO is only available through participating television providers.  On Roku devices, the following television providers offer HBO GO free as part of your HBO subscription: AT&T U-Verse TV, Charter, Cox, DISH Network, Massillon Cable/CPI, RCN, Suddenlink, Verizon FiOS and WOW!.     Q. Will I have to pay an additional fee for using HBO GO on my Roku device? A. No, HBO GO is free as part of your HBO subscription and is available through participating television providers. Q. How do I activate or pair HBO GO on an Internet Connected TV device? A. 1) Download HBO GO from the app store or marketplace of your device. 2) Launch HBO GO on your device. 3) Click the 'Activate Your Device' button – the next screen should show you your activation code. 4) Navigate to www.hbogo.com/activate 5) Select your TV provider. 6) On the Activate a Device screen, enter the code displayed on your television (from step 3), click the 'Activate' button. 7) You should see a 'Success!' message on both your television and your browser. 8) You are ready to start streaming video on HBO GO! Q. I have been using HBO GO for some time and I have been presented with a message that asks me to reactivate my device. Why do I need to do this? A. Some television providers require users to re-authorize their HBO devices periodically. Please follow the prompts on your television screen for more details. Q. I use HBO GO on my computer and mobile device, why doesn't my TV Provider support HBO GO on my Internet Connected TV device? A. Currently, not all HBO TV Providers are supporting HBO GO on Internet Connected TV devices. HBO GO is always adding TV Providers to the list, so check back soon. Q. I have additional questions about HBO GO on Roku. How can I get help? A. Please email HBO directly at contacthbogo@hbo.com For additional help, please visit hbogo.com/#help on your computer. ... View more

Comcast is in competition with all the TV providers HBO Go lists on their site needed for activation.  One would think Comcast would want to be competitive and not be left behind...  especially by Verizon Fios.  This is one of the responses I got from Comcast for the HBO Go connection issue with Roku and Internet ready televisions.  The prior responses seemed to show their Customer Service people never heard of this issue, nor did they understand the mechanics of the problem.  Even in this response the rep confused HBG Go with ALL Xfinity content... and confused it with a needing app that Comcast has to develop.  It's ALL HBO Go and your Roku or Internet TV.  _______________________________________________________________________________ My name is xxxx and I am more than pleased to assist you with your Roku for HBOGo follow up. I understand that you would like to suggest having Comcast Xfinity App being available on Roku device. I know how important it is for you to let us know what you want for an ultimate video experience using the most advance technology. I will do my best to provide you with information that may address your suggestion on HBOGo on Roku device. Thank you for letting us know what is important to you; that is, to watch video through your roku device. Comcast do not stop its Xfinity Mobile App VOD streaming to Android and Xbox 360. Rest assured that you will expect more from Xfinity Mobile App in the near future. We are heading to develop apps to PS3, Wii, Roku and other connected TV platforms. Let us know how we can improve your cable experience through Forums_Feedback@comcast.com Thank you for your suggestion on how we can further improve our Xfinity platform, Dan. In respect to improving customer satisfaction, rest assured that your suggestion will be noted for consideration. Comcast receives many ideas and suggestions for our review. We take and review each and every idea seriously. We always welcome the suggestions and ideas of our valued customers. We appreciate the interest taken by you in submitting to us the idea/suggestion. Should you have any other inquiries, you may send back an email or you may contact us through chat. Our representatives are available 24 hours a day, 7 days a week to assist you: ... View more

Too bad.   Xfinity.net and HBO Go are two completely different animals.  With Xfinity.net you need a device like a PC, tablet, smart phone, etc. with an Internet operating system that provides an engine to stream only on those devices...  not on TV where it belongs.   Watching TV on a computer, tablet, or smart phone via Xfinity.net is the pits when you have a HD large screen TV.   Using a large TV a computer for a computer monitor is also the pits.     With Roku or an Intenet TV you just stream all the HBO shows that Comcast has already made possible to view through Xfinity.net.  Why Comcast would want to limit access is foolish.  Comcast's On Demand is exteremely limited in its content..  not only HBO content but movies as well.  That's why there's a move to streaming movies through a Roku via Amazon, Blockbuster, Netflix, etc.     ... View more

HBO Go is also available for Internet ready TVs but Comcast is not listed as one of the TV providers that support it.   It looks like the future is here without Comcast. ... View more

With so many posts showing the need for Comcast to ugrade to Roku (and other 'smart' devices like Internet TVs) it's amazing that Comcast hasn't made the move to be a technology leader.  They seem to have been left in the dust by this one.  When I spoke to their online-chat customer service, the technician seemed to be unaware what HBO Go Roku even was.  An email to the HBO go people (hbogo.com) asking if Comcast and HBO Go / Roku / Internet TV was in the works said we should all request this directly from Comcast.   I sent a letter to Comcast two days ago, but have not heard back. Too bad. ... View more