Skip to main content
U
user_01574c
1st Topic
1st Like

Visitor

 • 

1 Message

Saturday, October 22nd, 2022 9:46 PM

Roku app

​Why isn’t Roku streaming app showing content?  3 TV’s and no content.  Paying how much for this???​

Question

 • 

Updated 

4 months ago

49

2

XfinityAntoine

Official Employee

 • 

608 Messages

5 months ago

Hey @user_01574c! Thank you for taking the time to reach out and being part of the Xfinity family. I'm not sure, if it's not showing on 3 different devices it may be a Roku issue. Have you reached out to them already?

0

0

user_6bfc96

Visitor

 • 

1 Message

4 months ago

I have the same issue - it manifests itself two ways:

1.  Content that I'm paying for via subscription services intermittently won't appear as "free" and the app wants to charge me to watch it. (I can watch any of these titles on my phone or laptop, so the roku app is the only difference.

2.  Content is not even showing up on the Roku app in a menu of choices.  Again, I can see these titles on my phone or laptop.  When I search with the roku search feature, I have no trouble finding the title I'm looking for.  It's just not showing up in the menu of choices.

1

0

XfinityElizabethA

Official Employee

 • 

803 Messages

Hello @user_6bfc96 

I'm sorry to read about the trouble with the Xfinity Stream app content and would love to look into this for you. 

 

Please send a direct message with your first and last name, as well as complete service address to "Xfinity Support". To do so, click on the chat icon located at the top right of this forums page.
 
 1. Click "Sign In" if necessary
 2. Click the "Direct Messaging" icon (upper right corner of this page)
 3. Click the "New message" (pencil and paper) icon
 4. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list
 5. Type your message in the text area near the bottom of the window
 6. Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

4 months ago

0

forum icon

New to the Community?

Start Here