Recordings not appearing in xfinity stream app

Last week all scheduled recordings showed up on both the cable box and xfinity stream app. What has changed? I have reinstalled the app on my iPad. I reset the cable box. How do you fix this?

Responses

Oldest First

Selected Oldest First

XfinityBenny

Official Employee

•

1.3K Messages

3 days ago

@mlw117 Thanks for adding your experience on the forum. As well for listing the troubleshooting performed. Have you done a full reboot on the modem, to ensure everything has a fresh sync?

3

0

admcculloch

Frequent Visitor

•

9 Messages

I am having the same issue. We re-started DVR, modem, and I un-installed and re-installed the app. My recordings are still not showing up on the Xfinity Stream Mobile App but are appearing on my DVR

Like

Reply

2 days ago

0

Hey @admcculloch Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your stream app. I would be more than happy to offer my assistance looking into this further for you. Are you still seeing an issues with the recordings not showing up?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

7 hours ago

0

J

jvkofMD

3 Messages

@admcculloch I had the same issue. Finally solved it by rebooting my wifi router. Not DVR but router. Should work.

Like

Reply

6 hours ago

0

J

jvkofMD

3 Messages

6 hours ago

Reboot your wifi router. Solved that issue for me after having tried all the other things shown in other comments.

0

Xfinity Stream Website

mlw117

Recordings not appearing in xfinity stream app

XfinityBenny

admcculloch

XfinityJanelle

jvkofMD

jvkofMD

New to the Community?