Recordings from X1 DVR not showing on stream app or website

@ItShouldJustWork, thank you for following up with us on this issue. We appreciate you informing us that the issue is still present for you and are working to get this issue with your recorded shows resolved as soon as possible.

I am having the same issue and we need a real solution or we should all switch to a different cable provider. 

I have the same issue. 
many recordings that are available on the DVR do not show in the Xfinity Stream app on my iPhone and iPad. 
I logged out and then logged in. Same issue. 
as your an tell there are many others report the same issue. Plz provide a real solution!

My problem is similar, but not the same.  Our DVR and the Xfinity stream app both show the same recordings, but my Xfinity TV remote app (on my iPad) shows many more recordings that are not on the DVR or the Stream app.

This is ridiculous! May change service soon.

if that's the solution to the problem, then they need to give it to everybody for free,

It is about storage in the cloud. Nothing to do with DVR

OK, I hear you - do you have a fix? If so, please share. The percentage is 21% showing on my recording list on TV. 

@user_ohjg0r We would hate to see you go, and would love the chance to work with you to resolve any concerns you have! If you are having the same issues with your recordings, have you followed the steps/information on the first page of this thread for more insight on possible causes?

Very frustrating for sure. It was making me crazy. All I know is that in my particular case it was working fine and then  because the plan I was under expired, I called to get a new plan and in their efforts to save me money, they took me off of the extra cloud space. After that all of my problems started. Now that I have added it back it’s fine. Advanced tech-support has been calling me and from what I can understand is that on your DVR it tells you the space you have left on that DVR but you do not know what your space is in the cloud because apparently the standard plan does not have much space. in any case, I am hoping that it continues to work because it’s been perfect for weeks. There could definitely be multiple problems out there. Just glad mine is working now because I use it all the time. Maybe it’s a matter finding the right tech. Don’t know, but, if it goes awry again, I will be sure to come back here and post that. Hope this information helps some.  Best wishes everyone!

@user_69rx22​ 

Thank you for your response.  Like you, I could not figure out WHY it was happening.  Glad to know I'm not crazy.

Thank you so much @user_b68085 for sharing your experience and how you were able to resolve the issue. Please let us know if you have further questions/concerns. 

@Longlegslouise I'm not sure if you saw the reply from @user_b68085, they had mentioned after working with advanced repair that the fix was there wasn't enough cloud storage space available for all the recordings to show in the Xfinity Stream App. Upgrading storage helped fix the issue as they were able to see recordings they couldn't previously. 

Here was there update from 18 days ago: Update on the problem. I was working with advanced tech support and they told me I needed to increase my storage on dvr for $10. I thought it was ridiculous because I was only 40% full but told them I would try it if they gave me a $10 credit for the month to see if it worked and it did!  The only problem I have now is occasionally when I have to sign back in after updating my phone or for some other reason it signs me out, all of my downloads return to the recordings library. Before they used to go back to the DVR and would no longer be on the stream recordings library but at least I can re-download them even though it’s a pain. 

I too, after months of frustration, learnt that when I changed down to the "Popular Package", they quietly lowered my cloud storage to 20 hours!!!! So an advanced tech told me that both my DVR (which has a huge capacity of over 200hours) and Cloud save programs simultaneously, but after the 20 hours in the cloud gets filled, it stops, and you only see the latest recordings that add up to 20 measely hours!!! Bottom line, I had to enroll in their $10/month "DVR Services" charge to increase the cloud capacity to over 200 hours (I think). Xfinity SNEAKED THIS IN is the bottom line. 

Hi, @user_ajyqf5. Some users here reported that they were running into trouble due to storage, which was resolved after making some adjustments. Do you have traditional DVR or the 20 hours of cloud DVR included with your service? 

I am sorry to hear you are in the hospital @20_years and you are unable to watch your shows. I have been in and out of the hospital a lot lately with my wife being pregnant so I understand with hospital TV having your phone to watch TV is much better. Have you tried to have someone sync the DVR at home? If you hit the Xfinity button on the remote and select the gear symbol you would then go to settings, device and scroll to the bottom of the list where it says sync DVR.

For the 100th time synch DVR does not resolve the issue.  Xfinity needs to listen to your customers and fix the problem before we all cancel our service.

Thanks for your comment, user_feg4k4. To confirm, are you experiencing a similar issue? Some customers found a solution by upgrading the DVR storage. Have you tried that? 

I finally solved it - you have to subscribe to cloud storage with xfinity for $10/month - now I am synced with the local and remote DVR for ALL my recordings - they quietly limited my cloud storage without telling me when they sold me the cheaper package, then I find out later what they did. I admit defeat, had to cough up $10/mo to solve the problem. Good luck in your situation.

Thank you for your feedback, user_e613e4. This isn't the experience we want; we'd appreciate the opportunity to help. If you press the Xfinity button on the remote control and select Saved on the main menu, then choose Recordings to view all programs that have been recorded, does it show your recorded programs there?