Visitor

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2 Messages

10/03/2026 6:58 PM

Recorded shows

Cannot watch shows that are still recording, if you hit the time line it reverts back to the beginning and it’s pissing me off

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Official Employee

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2.5K Messages

6 days ago

user_le8l7b thank you for using the Xfinity Community Forums page to reach out today. I understand the frustration not being able to access your favorite shows would cause. Are you aware of whether this is an issue impacting multiple recordings or just one?

Visitor

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2 Messages

It happens to every show that's still being recorded. I watch a lot of sports shows on my computer and it always worked until 2 weeks ago.

Contributor

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112 Messages

@XfinityMarcus​ This is all over your Xfinity Forums as an issue with laptop streaming. I think some of your co-workers have mentioned it's a "known issue" and the engineering team is working on it with no known timeline for a fix. I have the same issue. Right now kids are watching TV on our TV and I was hoping to watch Green Bay play Chicago. But I'm stuck watching from the very beginning with no FF option. And if I hit rewind it goes ALL THE WAY back to the beginning of the program. Same as the person that started this post (and so many others on these forums right now) we're just waiting for your engineering department and programmers to fix it. I think we've all spun in circles 3 times, restarted our devices, cleared browsing history multiple times, said a prayer to our favorite deity, etc. 

Official Employee

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2.5K Messages

Yes, we are aware of the issue. The engineering teams are working on it. At this time there is not a ETA for the fix. We appreciate your patience as we work to get this resolved. 

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Contributor

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18 Messages

3 hours ago

Comcast simply chooses to ignore us. SHAME.  This issue has been posted by myself and others for months. 

Contributor

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112 Messages

3 hours ago

It's been doing this for quite a long time (weeks?) It seems like they know there's an issue but who knows how long it will take. Just be excited they seem to know it's an issue. Also, if you haven't been with Xfinity very long, WELCOME TO XFINITY! After they fix this, high probability something else odd will start by December LOL

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