RE:

Hello @bvlymlee! We hate to hear you've received notification about a movie purchase you didn't intend on. The first thing we always recommend is setting up a purchase pin on each one of your boxes to avoid any accidental purchases. We'll be happy to take a look at this one for you! Could you please send our team a direct message with your full name and full address?

 "Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:

• Click "Sign In" if necessary

• Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

• Click the "New message" (pencil and paper) icon

• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list