Visitor
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2 Messages
Purchased Movies Not Populating After New Service Started
We recently moved back to an area with Xfinity and started service back up, but we no longer have access to all of our purchased content. We had access to all of it for the almost year we were out of the area but no longer. Please help in merging accounts.
Accepted Solution
CCAbbie
Problem Solver
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1.4K Messages
1 year ago
@user_ec0760 Hello, I can look into this to see if there is a way to merge the old account.
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.
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user_ec0760
Visitor
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2 Messages
1 year ago
Thank you for the help! I now have access to everything again!
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