U

Visitor

 • 

1 Message

Mon, Jun 27, 2022 2:47 PM

program viewing on computer, sound but no picture

Using MacBook Pro on Chrome, I have sound but no picture on any channels.

MNtundraRET

Expert

 • 

5.2K Messages

3 m ago

My computer, under settings, has a setting to automatically mute audio on videos. Done mainly for those many video ads.

Have you checked for that problem?  All videos do have a audio icon to change and the choice to mute or unmute is found there.

Official Employee

 • 

72 Messages

3 m ago

Hey there @user_6e5b34! Have you attempted to clear the cache and cookies from your Chrome internet browser? Did you attempt to duplicate the same error with another web browser such as Firefox or Safari? 

forum icon

New to the Community?

Start Here