1 Message
Problems activating streamsaver
I have been in touch with customer service. Can’t get Netflix or Apple TV activated. Keep getting messages when I click the activation link that they aren’t part of my plan. I need help activating these.
1 Message
I have been in touch with customer service. Can’t get Netflix or Apple TV activated. Keep getting messages when I click the activation link that they aren’t part of my plan. I need help activating these.
XfinityAldrik
Official Employee
•
2.2K Messages
11 months ago
Thank you for reaching out to us @user_c25i6f!
If you’re new to Apple TV+:
Visit this link here. This link will also be sent to your Xfinity email address once you purchase your Streaming App offer. You'll need to be logged in to your Xfinity account.
The header should say, "Activate your Apple TV+ service today". Below, there's a button that says, "Activate Apple TV+".
You’ll be re-directed to Apple TV+’s activation page.
Click Continue.
The next header should say, "You have Apple TV+ with your Xfinity plan". At the bottom, there's a Continue button.
Enter the email address you’d like to use for your Apple TV+ account. Then, click Continue and follow the on-screen prompts.
You can enter your Email or Apple ID.
At the bottom, there's a Continue button.
Note: If you’re using an Apple device to activate, you’re not required to sign in with your Apple ID.
If you already have Apple TV+:
Visit this link here. This link will also be sent to your Xfinity email address once you purchase your Streaming App offer.
Note: You'll need to be logged in to your Xfinity account.
If you have an Apple TV+ subscription from Apple, use the same Apple ID and Apple will transition your billing over.
If you already have an Apple TV+ subscription with another provider or Apple One, manage your account with the service provider to avoid duplicate subscriptions.
Click Activate Apple TV+.
The header should say, "Activate your Apple TV+ service today". Below, there's a button that says, "Activate Apple TV+".
You’ll be re-directed to Apple TV+’s activation page.
Click Continue.
The next header should say, "You have Apple TV+ with your Xfinity plan". At the bottom, there's a Continue button.
Enter your existing email address or Apple ID. Then, click Continue and follow the on-screen prompts.
You can enter your Email or Apple ID. At the bottom, there's a Continue button.
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user_tkbuwq
1 Message
11 months ago
I'm having the same problem. Added streamsaver and I received the email to activate, but it always says "We’re sorry, your account isn’t eligible for this Apple TV+ offer". I even went into the Xfinity Store and they tried removing streamsaver and adding it back, but that didn't solve the problem. Please help!
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