Premium plus upgrade not working

I added the additional subscription for premium plus for Peacock and it is not working. I’ve spent so much time trying to work with customer service through the chat to try to get it to work and all they do is help me do the same thing over and over again. I’ve tried multiple different browsers, clearing cachet and cookies. I’ve tried on my phone as well as on a laptop. Nothing works. I’m now paying for ad free with a premium plus but my Peacock subscription is not updating. It’s been several days now and nothing is working. I can’t believe how unfriendly Xfinity is to their customers and how difficult they make it to contact customer service to actually provide a service to get help. I mentioned to one of the chat people that they just need to give me $100 a year and I’ll pay out-of-pocket for my Peacock premium plus account. But at this point in time it’s probably just worth me paying for the full service since I’ve spent so much time trying to get this fixed and there doesn’t seem to be any end insight. And I think I had a premium plus account and got suckered into getting the free peacock premium account through Xfinity only to waste time and no money.