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11winslow
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Tuesday, November 18th, 2025 4:24 PM

poor picture quality with stream app on Roku

I have poor picture quality using the stream app on Roku. I went through many debugging steps with the useless AI assistant

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11winslow

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4 days ago

More information - I logged out off app, ununtstalled and reinstalled app - neither helped.  Using Stream app on my tablet in the same room with the same wifi looks great so the wifi coverage is good using the stream app on my tablet.  It is something to do with the stream app for roku that is the problem.  I cannot find any settings to change the video resolution. The live channels look bad also, not just recordings.

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XfinityJorge

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2.6K Messages

 

11winslow Hey there! Thank you so much for using our Forums and for lettings know about the issues you are having at this time with our Stream app. We are here to help and work together on this so you can enjoy. Have you checked your app on the device to make sure it is up to date? Please let us know and we are happy to make sure you are having the best streaming experiance. 

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 days ago

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11winslow

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Yes - as I stated above I ununstalled the app and re-installed it so I assume installing the app fresh means it is up to date.  Also, I checked the Roku device to make sure that software is up to date

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3 days ago

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XfinityGabriel

Official Employee

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2.8K Messages

 

11winslow, Thanks for confirming this for us. Would you mind providing your Roku device type and model number?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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3 days ago

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11winslow

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Streaming stick model 3840R

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3 days ago

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XfinityJon

Official Employee

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795 Messages

Okay thank you, we can attempt some troubleshooting with you. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

 

To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window and press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 days ago

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Viper122

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175 Messages

2 hours ago

Let me help you out. Stream is only 1080p. On a larger screen like the tv it will look worse then any smaller device like iPad or phone. This is on purpose from Xfinity so you have to get their rental boxes to receive 4K hence a better picture. Xfinity does not stream in 4K.

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