Please deprovision my account.

@XfinityChelseaB​ 

This did not work - they can still stream even though I did this.

It appears that it takes time for the app to recognize that it is no longer authorized, since they can still stream after removing them f4rom the authorized app list.

Thank you for the update. Will keep us posted on this, and let us know if you were able to remove that individual from the app or not? Thank you.

I have someone using my account and I want them kicked off.

I already removed ALL devices and yet they can still stream.  

It has been over a week.

They do not have the new password.

I even tested this on my son's phone (he is authorized), and he can still stream since he was logged into the app with the old password.  He knows the new password,m but has not used it on the app yet.

He never logged out, so he is still able to stream without updating the password.

Please just take care of this internally for me.  

I have read other threads where Xfinity employees were able to do this for them when users complained of the same problem.

Thanks

@user_1137d2  Go ahead and send a direct message with your name and address.

Make sure you are signed in to forums

1. In the top right corner, you'll see a little chat icon(direct message) near the bell icon.

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!