peacock

I have peacock through the Gig plan and it's activated. I've just spent 2 hours trying to get access to Peacock. Peacock has no record of my subscription. How do I access Peacock?

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XfinityMarshante

Official Employee

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1.3K Messages

7 months ago

Hello @user_fpdoqb, thank you for taking the time to leave a post. Sorry you spent so much time trying to get into Peacock. I know how frustrating it is when something that should be simple just doesn’t work. When you try activating the peacock, are you receiving an error message?

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user_r8sh1u

Visitor

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2 Messages

1 month ago

I have the same issue that I was dealing with months ago and just got frustrated and gave up. Now I'm trying again and getting the same results. Although I got the email about successfully activating, when I click on the link, it takes me to the streaming subscriptions page and says I don't have any subscriptions. When I click the shop streaming link, it gives me this error.

We're sorry.

Please contact us and one of our friendly and knowledgeable representatives can help.

When I try to contact, it takes me to the AI Chat Assistant which just keeps me in a loop and never transfers to a live agent.

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XfinityBenjaminM

Official Employee

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3.1K Messages

user_r8sh1u Hello! Thank you for reaching out to us here on our Community Forum. Can you please try clearing your cache and cookies and then try the site again (xfinity.com/yoursubscriptions)? If it's still not working, please let us know.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 month ago

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user_r8sh1u

Visitor

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2 Messages

That still resulted in the same message. I even downloaded chrome and tried on it since it would have no cache or history and still the same message.

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1 month ago

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XfinityBenjaminM

Official Employee

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3.1K Messages

user_r8sh1u Ok! Thank you for letting us know. When you can, please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 month ago

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user_1ayvvo

Visitor

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1 Message

@XfinityBenjaminM So, there isn't an icon for "Direct Message" to click on in the upper right corner of the page. Using the https://forums.xfinity.com/direct-messaging link also does not work and directs you to the Community Forum page. How are we supposed to contact "Xfinity Support" if neither option works?

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30 days ago

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XfinityJeff

Official Employee

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1.1K Messages

Good morning @user_1ayvvo, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry that you are having issues sending us a direct message with the steps provided. You may have to log out of the forums website and sign back in, and you should see the icon that looks like a chat bubble in the top right.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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28 days ago

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Xfinity Stream Website

user_fpdoqb

peacock

XfinityMarshante

user_r8sh1u

We're sorry.

XfinityBenjaminM

user_r8sh1u

XfinityBenjaminM

user_1ayvvo

XfinityJeff

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