Skip to main content

  • Home

  • Getting Started

    • Offers

U
user_yrde22
1st Topic

1 Message

Monday, January 15th, 2024 1:24 PM

Closed

Peacock Streaming

I understand Xfinity is not directly responsible for this, but I am starting to get this sick feeling about these streaming services.  For the first time, I was unable to watch an NFL playoff game unless I paid for Peacock.  This is not happening.  Pretty soon, you will have to pay for extra for more and more.  As for Xfinity, they keep cutting back more and more, not sure about the future of my relationship with them.  

Question

 • 

Updated 

10 months ago

36

2

0

Was this helpful?

XfinityGabriel

Official Employee

 • 

1.9K Messages

10 months ago

Hi, @user_yrde22! Welcome to the XFINITY forums page and thank you for taking the time out of your day to contact us about paying for Peacock to watch a playoff game. I am a huge NFL fan myself, so I can relate. I am sorry to learn that we have made you feel this way. We will do everything we can to turn that around. We would surely miss your business. The great news is you can actually receive Peacock Premium at no additional cost for 2 years if you are an internet customer who subscribes to Gig or Gig Plus speeds. Have you heard about it? To see if you are eligible for a new offer with Peacock Premium, please feel free to visit this link. 

0

0

shellneedshelp

Visitor

 • 

1 Message

10 months ago

i am eligible and have been going round in circles between links on xfinity and on peacock, also with customer service - this is an ongoing issue for alot of us!!!!!!!!!!!!!

Yet, no peacock premium

1

0

XfinityJorge

Official Employee

 • 

1.7K Messages

Hey @shellneedshelp thank you so much for using our Forums and taking the time to contact our Xfinity Support Team. We are sorry to hear that you are having some trouble getting Peacock Premium, and it is our pleasure to help. To get started can you send us a DM with your full name and service address? Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

0

forum icon

New to the Community?

Start Here