1 Message
Peacock Premium stopped working when services transferred to new address, says Xfinity account is already linked to another account.
I recently moved to a new unit within my building, and had "new" service activated with a new Xfinity account number (same plan, just a different unit in the building). Now I cannot activate the Peacock Premium which is part of my plan for the 2Gig Internet Plan I have. I had this working on the old account. How do we unlink the old account and link the new account??
I get the following message when trying to activate my Peacock Subscription.
Your Xfinity account is already linked to another Peacock account.
Any assistance would be appreciated! Thanks
XfinityBrianH
Official Employee
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777 Messages
2 months ago
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user_8347rz
1 Message
2 months ago
Same issue as me! Commenting so I get notifications
2
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user_l1c8ff
1 Message
1 month ago
Same issue, and I can't get in touch with anyone to resolve it.
2
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taibo139
Visitor
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3 Messages
18 days ago
Hello,
I am having the same issue following a transfer in service. Any help would be appreciated!
alex
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user_i6m60t
1 Message
18 days ago
I am having the same issue. I get Peacock through gig service, and I moved down the street, no change in service except a few doors down. An Xfinity customer service rep sent me to talk to Peacock but Peacock's support has sent me like four emails telling me to talk to Xfinity even as I explained what the Xfinity rep explained. I've been working on this issue for like four days, just running in circles
1
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user_jqa8xs
1 Message
3 days ago
I am having the same issue and cannot get anyone to fix it.
3
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