Peacock Premium stopped working when services transferred to new address, says Xfinity account is already linked to another account.

I'm also still having the same issue

Hello user_l1c8ff  was yours also during a service move, or just with the Gig service included? Are you an Xfinity Rewards member Diamond or above? 

Same issue here. Been with support the whole day and 5 different agents but no one seems to know how ot fix this

Sending you a message as well

@XfinityAirelle​ thanks airelle. The solution got form the technician did not work;they asked me to create a new peacock account. 

@user_i6m60t Hello and good afternoon, thanks for posting about your reward and sharing the experience. We appreciate it and know how valuable it is, especially when you want to relax and enjoy some entertainment. The Peacock Premium is amazing, and I love how Xfinity customers can be rewarded with access. I hope the move was an easy one, it always helps to have friends and family make it easy. The access will remain as you are still the same customer. Were you able to transfer the same username to your new place and log in successfully to your Xfinity account? I found the steps to link the two accounts if they are separated here https://www.xfinity.com/support/articles/switching-between-multiple-accounts. 

Nobody has been able to help me. 

Need help as well, stopped working after I moved

Did anybody find a solution!?

Interesting! Mine was linked post-move and it did not work.

What worked for me (finally), was to follow the activation steps and create an entirely new peacock account.

Xfinity support is inept at understanding this issue. Don’t bother opening a ticket (ECM) they will just close it and point you to the activation instructions. 

What fixed mine was adding an alternate email to my xfinity account (one that was different than my original peacock account email). They used my email name at comcast.net. Once that alternate email was set up on my xfinity account. (You can have a main xfinity account email and an alternate at the sametime). I used the new email to activate peacock and it worked. Try setting up a second email. Attaching/linking that second email to your xfinity account and then using that email to log into peacock. It might take a day after you link the emails to sync up. I'm not sure if you can change the email yourself or the xfinity person needs to do it for you. Once you log into peacock successfully then you can change your preferred comcast email back to your original one. You just have to remember that to sign into your peacock account it will be with that alternate email.

@user_8inm4o​ What fixed mine was adding an alternate email to my xfinity account (one that was different than my original peacock account email). They used my email name at comcast.net. Once that alternate email was set up on my xfinity account. (You can have a main xfinity account email and an alternate at the sametime). I used the new email to activate peacock and it worked. Try setting up a second email. Attaching/linking that second email to your xfinity account and then using that email to log into peacock. It might take a day after you link the emails to sync up. I'm not sure if you can change the email yourself or the xfinity person needs to do it for you. Once you log into peacock successfully then you can change your preferred comcast email back to your original one. You just have to remember that to sign into your peacock account it will be with that alternate email.