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user_fijhox
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Visitor

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3 Messages

Friday, July 24th, 2026 6:41 PM

Peacock premium plus

I was paying for peacock premium and received an email stating that I have a rewards for peacock and after I redeem it I would no longer be paying for peacock premium!  I then wanted premium plus and spoke to a rep 7/24 at 11am est who advised she took care of it and to wait an hour!  Welp I still do not have premium plus so I logged into my peacock account directly to add it and received a message that it has to be done through xfinity!  Called back at 1:15pm est and it was advised that premium plus is not available through xfinity AND I CANT ADD IT TO MY PEACOCK ACCOUNT.  Then the rep says oh you can get if you up your internet to 1g THESE FOLKS ARE TERRIBLE  they tell me one thing and then another only to come to this forum and see comments about peacock premium plus that other users have! So i am looking into another provider because you cannot get simple help from these people or get a straight answer just ridiculous 

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8 hours ago

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XfinityPeterH

Official Employee

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2.9K Messages

8 hours ago

 

user_fijhox Thank you for sharing your honest feedback with us about your experience with Peacock. Our team is here to help. As of the current Xfinity Membership (formerly Xfinity Rewards) program, Peacock Premium is included at no extra cost for Platinum and Diamond members. Some Gig-speed and faster internet plans may include Peacock Premium for a promotional period. 

Please feel free to send us a DM with your full name and complete address so we can see what resolution is the best. 

How to Send Us a Direct Message:

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  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
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  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

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