Peacock Premium Plus

I am paying $6 a

month to get peacock premium plus with no ads. However on my TV I only get premium with ads. I checked the Xfinity website and it says that I have Peacock premium plus for an extra fee. However, there is no status. Please help!

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XfinityMartyR

Official Employee

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3.5K Messages

3 months ago

dc616 We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. I would recommend logging into your Peacock account through a web browser, click on account, devices, and sign out all. Then log back into the Peacock app on your TV to see if the subscription status has updated.

1

dc616

Visitor

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3 Messages

Did not work signing out all devices! Customer told me I didn’t have to but I did.

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3 months ago

0

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user_dab609

Visitor

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1 Message

3 months ago

I get Peacock Premium Plus through Xfinity. When I log in to my Xfinity account it confirms Premium Plus. But when I log in to Peacock and go to my account it says I only have Peacock Premium. I tried signing out of all devices and signing in again but it didn't work.

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user_33dpd2

9 Messages

Same. Pls help I have the same issue. Very annoying

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3 days ago

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user_33dpd2

9 Messages

3 days ago

I’m shaving same issue. For five days now. Been on the phone with xfinity and peacock several hours at a time. Bottom line..peacock says talk to xfinity it’s their issue xfinity says talk to peacock it’s their issue. I’m paying for premium plus and I don’t have it showing or working on peacock. It does say on xfinity I have it and I am being billed for it. Pls help pls

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user_33dpd2

9 Messages

2 days ago

Did. And it didn’t work.

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XfinityVictor

Official Employee

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2.4K Messages

user_33dpd2 Hello, are you still having issues with your Peacock subscription?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

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21 hours ago

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user_33dpd2

9 Messages

Yes! No one can help me at all

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16 hours ago

0

XfinityJeff

Official Employee

•

1.1K Messages

Is your issue with Peacock that you are getting adds even though you are paying for the add free option @user_33dpd2, or does Peacock not work at all?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

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12 hours ago

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user_33dpd2

9 Messages

Like I said previously I have a yr free of peacock premium….not sure how we got that promotion. It works fine. We decided to upgrade to premium plus with no ads. On xfinity side it says premium plus and I’m being charged an extra six dollars a month for it. When I go to the peacock app it says premium and when I watch shows i obviously still have ads because it never changed over to plus. Been on the phone and emailing xfinity and peacock respectively and no one know the issue or can fix it

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10 hours ago

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XfinityChristy

Official Employee

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2.9K Messages

user_33dpd2 It sounds like the upgrade isn't syncing correctly between the two systems and can definitely see why you're frustrated. It sounds like the upgrade may not have fully linked between the Peacock and Xfinity systems. Before we take a closer look, please make sure you're signed into Peacock with the same email address that's connected to your Xfinity account. It may also help to sign out of the Peacock app on all devices and then sign back in.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

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10 hours ago

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Xfinity Stream Website

dc616

Peacock Premium Plus

XfinityMartyR

dc616

user_dab609

user_33dpd2

user_33dpd2

user_33dpd2

XfinityVictor

user_33dpd2

XfinityJeff

user_33dpd2

XfinityChristy

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