Visitor

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2 Messages

Saturday, April 11th, 2026 2:24 AM

Peacock Premium plus not updating on peacock account

We received the promotion for free Peacock Premium but decided to upgrade to Peacock Premium Plus however the upgrade does not show up under our Peacock account. I have tried unlinking the Peacock account but I get an error message every time 

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Official Employee

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147 Messages

3 hours ago

Hello @user_n53b45 and thanks for reaching out on our Xfinity Community Forums with your concern. We're here to help! 😀

Can you please tell us when you made the update to the account, and on what platform you're attempting to watch Peacock?  (Streaming, X1, App, Etc.) 

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