Peacock Premium plus not updating on peacock account

We made the upgrade to Premium Plus on April 4th, our monthly bill went through on the 10th. Both the Peacock app and website show we still only have Premium 

Thanks for providing that extra info, user_n53b45! We'll want to take a closer look to see what might be sticking. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll dig in!

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