Visitor
•
1 Message
Peacock premium not on my account
I have had the absolute worst time with the xfinity assistant when it comes to figuring out why peacock premium is not added to my account. i got the 1 gig internet promo that ended just before the new year so I should have peacock premium on my account. when I go to activate it shows i dont have anything there. What happened to included peacock premium?
also the xfinity assistant needs to let customers go direct to operators. it can not figure out how to get past peacock keywords
XfinityJanelle
Official Employee
•
2K Messages
3 hours ago
Hey @user_whbx9u , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach otu regarding your Peacock account.. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
0
0