Visitor
•
1 Message
Peacock is not accepting my email address.
I previously had Peacock paying on my own. I recently found out that my HOA is providing Peacock to me free of charge. So I went ahead and canceled my Peacock personal account. When I go in to set up my Peacock account with the link that Xfinity sent me, my email address is not accepted, and there is nowhere to continue. I have not been able to solve this issue through Xfinity. They tell me it’s a Peacock problem I need help immediately. Please email me [Edited: "Personal Information” ]
XfinityCliff
Official Employee
•
863 Messages
8 hours ago
Hello @user_qqgavh, and thank you for reaching out here on our Xfinity Community forums.
We’d be happy to help get some clarity around the Peacock access included with your community. Since you mentioned your HOA advised that Peacock is provided at no additional cost, could you tell us a little more about the information they provided?
For example, did the HOA provide specific activation instructions, an email or letter explaining the benefit, or advise that Peacock would be included directly through your Xfinity service? That information will help us make sure we’re guiding you through the correct activation process rather than having you continue trying steps that may not apply to your community’s agreement.
0
0