Visitor
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2 Messages
Peacock Activation Not Working
Hello!
I received an email (screenshot below) with an offer for Peacock today:
When I click on the link, it takes me to a page that looks like this:
When I click on "Manage streaming apps," it take me to a page that looks like this:
The only available options are add-on bundles for purchase, with no option to add Peacock as described in the promo email I received.
I tried two different browsers (Chrome and Safari)-- same issue. I also tried chatting with the Xfinity Assistant, but as it's an AI chatbot, it simply got caught in a loop of explaining what Peacock is to me and then continually offering the same links
I don't know what else to do! Please help!
XfinitySean
Official Employee
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822 Messages
5 hours ago
Hi there user_2lcmyn, thanks for taking the time to post here on the forums! I'm sorry that you're running into issues redeeming the Peacock Premium offer you received. We appreciate that you performed several steps that we typically recommend to rule out some possibilities! I see that you've sent a direct message our way. For future reference, please note that sending unsolicited direct messages to official Xfinity Employees before being requested is against Forum Guidelines. That said, we'll be more than happy to continue our conversation there to work towards getting this resolved! I'll see you there!
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