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user_7uyr5b
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Visitor

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4 Messages

Friday, June 19th, 2026 12:33 PM

Paramount streaming issues

Streaming service for Paramount is terrible.  Constantly freezes, out of focus.  Often completely fails.  What is the problem?  
We do not have issues with any other stream, i.e. Netflix, Prime, Hulu.

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22 days ago

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XfinityJanelle

Official Employee

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2.3K Messages

25 days ago

Hey @user_7uyr5b , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding Paramount. I would be more than happy to offer my assistance looking into this further for you. Are you having the same issue on all devices? Does this happen through the cable box only or through the app on a smart TV?

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user_3v4pzt

Visitor

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2 Messages

25 days ago

We have the exact same issue. It’s obnoxious. 

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XfinityEva

Official Employee

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2.5K Messages

@user_3v4pzt Are you still experiencing issues at this time? How are you accessing Paramount? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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23 days ago

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user_3v4pzt

Visitor

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2 Messages

Yes, we access it through xfinity. It’s almost unusable. 

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23 days ago

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XfinitySean

Official Employee

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792 Messages

I apologize, user_3v4pzt, we mean how are you accessing Paramount Plus as far as the device you're streaming it on. Are you running into issues while watching it through an X1 cable box, Xumo device, or smart TV?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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23 days ago

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user_7uyr5b

Visitor

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4 Messages

It's an X1 cable box.

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22 days ago

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XfinityKei

Official Employee

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2.5K Messages

@user_7uyr5b  Have you performed any troubleshooting steps yet such as checking the connection to your box, wall outlet to ensure everything is finger tight and secure? 

Can you unplug your cable box, modem and router if you have one for sixty seconds and then plug everything back in for us?

At anytime do you see an error message or error code when this happens?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

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22 days ago

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