Paramount Plus streaming slow with Xfinity - Not Paramount's problem

Hello @tacamo01, thank you for taking the time to reach out on social media.  I understand your concern with Paramount, and I'd like the opportunity to check into that for you.

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Having similar issues with P+: slow loading, lagging, pausing - this happens when trying to watch a series episode via the app; movies seem to work OK if loaded on- demand. Note for Xfinity Forum agent: similar problems appear to have been reported on other threads which are closed, although some customers apparently still have issues. Due to yet another rate hike, I just re-upped for 12 months with a 'featured' reduced rate, but I certainly wish that outstanding problems with P+ app had been made known (especially to us long-time customers) so that I could have dumped the app. At the very least, someone on your team should compile/group similar issues and their solutions (if any) into some form of notification. A possible solution was indicated involving an alternatative type of DVR box (with hard drive). If this is best (or only) solution, then it should be communicated to the call center agents.   

I have hulu, peacock, netflix and Amazon....NONE of them pause and skip.  So it is not a Paramount Plus problem.  When i search this problem online it seems to be common.  What the heck Xfinity?  We know it is not their service.  Please do right by your customers and fix this.

I have the same problem and Paramount says its not their probem.  This is an interface issue with XFinity. Please advise as to when this will be fixed. It is very hard to watch anything when it stops every 2 minutes to load!

Paramount+ stops every 2-3 minutes to load and it has become almost impossible to view anything on that app. When is this going to be fixed? Paramount says everything is good on their end.

I have the same problem when streaming Paramount+ on my Xfinity DVR box. I have Prime, Netflix, Hulu, Max, Peacock, and Apple TV. Paramount+ is the only one I have an issue with. 

Attn xfinity - your responses come with an ID text box which has: "We ask that you post publicly so people with similar questions...", but then you ask the customer to continue on a private chat. The other typical customer support method is to reply with endless questions like, "did you try (something)...?" This process is not helpful especially when there is a similar issue spread out over numerous threads. There is an xfinity reply somewhere in all of this which indicates that the issue is known and being addressed. If this is so, then customer-wide notification should be sent out and regularly updated. This might prevent some of us from getting locked into a contract which includes a faulty service/product, just as one example. I have started using a work-around for this particular issue: because the problem seems to be primarily with using the app on the box, I access p+ via laptop, and connect that to my TV as an alternate display - I'm sure others are doing similarly, although we should not have to.

I have the same problem with Paramount+ on the Xfinity X1.  It streams fine on the main box.  But on the satellite box, it is so slow to be almost unusable.  Other services (Peacock, Prime Video, etc.) stream just fine on the satellite box.  But P+ takes forever to navigate the menus (i.e. 5+ seconds per each button press), and the video is constantly stopping and loading.  Again, the service works fine on the main X1 box.  It's only on the satellite box where the problems occur.  This is obviously NOT Paramount's fault.  It's an Xfinity problem

Same problem- must be a ploy to subscribe to the Xfinity’s Paramount + showtime app instead of direct to paramount:(

Mine is doing it right now, freezing and starting back up. Always has done this with my xfinity box! No problems with any other apps! My speeds are over 1100 mbps

Same issue on my family member's STB. Paramount+ app loads and then is completely unusable. Massive input lag. 

Same issue - Paramount+ freezes, glitches, sound and picture constantly! I can't watch more than a minute or two without it glitching. On both of our boxes. I have many other streaming subscriptions, like others who have commented here - no issues with those. Can stream on my phone with no issues on the same network - only when on demand via Xfinity boxes trying to stream. I've done all of the troubleshooting - restarting set top boxes, checked all connections, etc. if these things were issues, other services would not be working. 

It appears that this issue may have been corrected(?) - 'Picard' was lagging every few seconds, thus unwatchable, but now seems A-OK for me. Xfinity: did you put in a fix, or did this magically disappear? Will have to test on other shows, but perhaps there is hope: anyone else see a difference? 

When will Xfinity fix this issue, which is clearly not a Paramount + problem. Every other streaming app works fine, and Paramount is so sketchy. When I watch on my laptop online, it works fine. Only terribly glitchy through the cable box. We have very high speed and a brand new box.  Why no clear communication from Xfinity?

Sorry, as a long time software developer, I disagree with your assessment.  Each streaming vendor is responsible for writing their app to work on Xfinity's platform.  Like you said, every other streaming app works fine.  Even when the P+ app works, it's slow and clunky.

P+ has been completely unusable for us for 5 days now.  Their support team agents are clueless and hostile.  I've contacted them over 15 times now.  I've lost count of how many times my char session has been suddenly disconnected, forcing me to start over from the beginning.  Is their chat software as buggy as their app, or are these disconnects intentional so the support people can report short interaction times?  I had to fight to get a 1-month credit, despite spending many hours over 5 days trying to get this problem resolved.  Then, I was suddenly disconnected, again.

For 1 day yesterday, they displayed a splash screen saying they were aware of the problem and working on it.  When the splash screen disappeared today, we thought cool, the problem is fixed.  14 minutes into a 1-hour show, their app crashed again.  If not for all the good content on P+, I would have cancelled it today.

I now have a log of the 5 different errors that occur while trying to watch various shows, so I can immediately paste it into the chat conversation. 

The 5 different errors show they have some type of handshake problem with Xfinity.  Why don't they just revert to the previous version that worked fine?  Software 101.

The only + with P+ vs Xfinity is you can immediately connect to a support agent, vs the 10 minutes required to connect to an Xfinity agent.

Rant done...