Out of Sync Streaming Audio

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1029 KJYY

PORTLAND OREGON

TELEMUNDO

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Viewing this channel through the xfinity streaming app or the xfinity.com/stream/ website the audio is out of sync by over 10 seconds.

Customer service wasn't very helpful. Asking me to unplug my 'tv box'

 The Video shows up 10 seconds faster than the audio using Xfinity Stream. I compared this against the PEACOCK app's stream of Telemundo and there were no sync issues. 

This is the only channel in my available channels that is doing this. Yes, I have tried trouble shooting. 

 Please, just someone from xfinity resync the audio. Stop looking for faults on my end.

Resync the streams audio. This is the only channel which has this issue.