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user_2652d2
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5 Messages

Friday, January 19th, 2024 11:19 PM

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Our new Samsung TV has stopped streaming with Xfinity.

The error message we see is TV APP00148 if that is helpful. Our other TV works fine, our phones are fine.  We can also watch Prime and Netflix without problem using the Samsung.  It looks like other users are having problems too.  Is there a resolution?

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7 months ago

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user_f54bd4

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13 Messages

11 months ago

Hey Folks!  

I posted this last night and Xfinity deleted my post. You need to go to the Samsung site and download the latest firmware onto a USB drive and install it on your TV. Go to the Samsung website and download FW version 2210. I just finished updating 3 of my Samsung TV's that all had the issue and it has been resolved. The bad FW version you currently have installed is likely 2201. I think Xfinity owes me free service for life for resolving and posting this fix they have been dodging for 2+ weeks now...

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user_f54bd4

Visitor

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13 Messages

This is my Samsung TV with 2210 on it and Xfinity stream running in the background... it even fixed the CC running every time I started the app!!

(edited)

11 months ago

ChazOBrown

Visitor

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5 Messages

The version I have 2201, did you make a typo?   

11 months ago

0

user_f54bd4

Visitor

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13 Messages

No... the version that was not working on any of my Samsung TV's was 2201. I upgraded to version 2210 by going to the Samsung website and downloading the new version on a USB memory stick. There are instructions on Samsung website on how to upgrade. I haven't had any issues with streaming since I updated to 2210...

(edited)

11 months ago

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ChazOBrown

Visitor

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5 Messages

This worked !   Thanks

11 months ago

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user_0a4ea9

Visitor

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11 Messages

@user_f54bd4​ Thank you!  No TV make Homer something something.  Why couldn't Xfinity or Samsung fill us in on this?  Super appreciated!

11 months ago

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ChazOBrown

Visitor

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5 Messages

11 months ago

ALL CREDIT GOES TO :  user_f54bd4

I have a UTU7000 model, my app stopped streaming a week ago or more ago.  All I could do with my tv was stream any of the saved dvr videos from the xfinity stream app.  So, getting no help from the Xfinity support desk, what a headache with off-shore chat, that is a very poor support model for customers but hey they only have to pay off-shore folks 1/4 of the $US workers. Anyway...

Solution:  I downloaded the latest firmware, followed the instructions, to a USB Hard drive and then plugged it in the back of my TV, it automatically saw the file and installed it to version v2210.   That fixed my TV and the streaming app is now working.   I would only advise you install the firmware for your Samsung TV based on their website.  The version that was on my TV prior to the update was v2201 and for some reason, my TV auto update wasn't pulling down the latest firmware version... so something is up with Samsung's ability to pull down the latest firmware via their auto update.  


Good luck!  

ALL CREDIT GOES TO :  user_f54bd4

(edited)

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user_f54bd4

Visitor

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13 Messages

What's embarrassing for Xfinity is that I posted this fix several times over a few days and it was taken down for some reason. I basically provided the same summary as you did above and it kept being removed... just glad it's fixed!!

11 months ago

ChazOBrown

Visitor

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5 Messages

Yup, I spent 3 weeks unable to watch Comcast except for the saved DVR NBA games...  Yeah, they don't know what to do despite you telling them how to fix it!  I even reset my TV/reinstalled the APP, and nothing worked until the manual updated firmware was installed.   I'm glad too!  Oh and I got 4 Samsung (cheapie) TV's and this was the only one which wasn't working with the stream app.  Thanks again! 

(edited)

11 months ago

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user_y58va7

1 Message

My Xfinity app stopped loading AFTER tv auto updated to V2210. Very frustrating to be paying every month for something I can not watch. It was slow to load prior, like this app took 30-45 seconds to load vs other streaming apps taking 10-15.   Now, after a 10-15 seconds of Xfinity Stream screen, goes to the black screen with the three balls and there it parks. You can leave it for several minutes and it will eventually go to the tv Home Screen, like it’s asking if you’d rather using another app. 

(edited)

7 months ago

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XfinityJorge

Official Employee

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1.8K Messages

 

user_y58va7 Thank you so much for using our Forums and we are happy to help with the Xfinity app issues you are experiancing. If you are still having issues can you send us a DM? Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message
 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

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user_0a4ea9

Visitor

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11 Messages

11 months ago

Quick question.  When unzipping the firmware to the usb drive, do you have to remove everything out of folders on the usb drive? Thx

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user_kyre3a

4 Messages

11 months ago

No, just unzip it and then plug the USB drive into your tv. 

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user_83nh52

2 Messages

11 months ago

Thanks so much for figuring this out!!! 

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XfinityRaul

Official Employee

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1.7K Messages

I'm glad this was figured out as well, @user_83nh52. Please let me know if there's anything else I could help you with.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

user_f54bd4

Visitor

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13 Messages

@XfinityRaul @XfinityDilary  - since I'm the one who figured out and posted the fix about downloading the new firmware from the Samsung site after 2 weeks of Xfinity talking in circles, how about a month or two of bill credits? It's embarrassing that one of your customers was able to figure out and post a fix before your engineers could. Just saying... 🤣

11 months ago

user_u1w01n

1 Message

11 months ago

This is now the 3rd week and there seem to be no permanent fix to this issue.  We need to file a class action suit against Xfinity and Samsung for failure to provide us with the service in exchange for the moneys we paid.  This is unconscionable and not acceptable.   Samsung should replace our TVs and Xfinity should give us credits.

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ChazOBrown

Visitor

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5 Messages

I think you should ignore comcast's support and try to use a USB Thumb drive.  Download the firmware for your model tv and then extract the file to the thumb drive.  Then all you do is plug in the usb to the usb drive on your TV and it will self install.   That should get you back up and running in no time!   I got a 16mb thumb drive, fyi.  Good luck!   Comcast won't do anything... i'm going to call them and get some type of credit from them too.  

11 months ago

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user_5a58d2

Visitor

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4 Messages

11 months ago

Contact SAMSUNG. Ask for live agent. THEY WILL HELP!

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user_woeb7u

3 Messages

7 months ago

this is now 2024 June 22 and my BRAND new samsung tv in my motorhome will NOT STREAM live xfinity tv.  what is the issue still?

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user_woeb7u

3 Messages

@user_woeb7u​ 

what it tells me to reply to my own message... OK.. as another user asked do I have to purchase a NEW LG tv so I can stream xfinity which I pay grandly for at home on my smart tv in my motorhome?

7 months ago

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user_woeb7u

3 Messages

7 months ago

I see you posted on jan 19 of this year and NO ONE has responded??  I am having teh same issues in a brand new motorhome 2024 with  my samsung tv this is pretty awful this has been going on for this long without a resulution

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