bostonkat's profile

New Poster

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5 Messages

Mon, Nov 11, 2019 2:00 PM

Ondemand Picture keeps pixelating!!!!!!!! Poor quality for past 4-6 weeks.

I am on a new ThinkPad- Flash has been enabled.  Live TV, no issues.  Issues only occur when watching Ondemand.  The picture pixelates and  makes it impossible to watch.  I have had it up to my eyeballs with the poor service from xfinity and cannot understand why in god's name it is so difficult to watch a show on my latop- I have been doing it for years and about 4-6 weeks ago, I was auto logged out and service has not been the same since.  I have tried rebootting modem.  restarting laptop.  clearing cache.  nothing works.  Why oh why oh why???? Super frustrated.

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Rustyben

Expert

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24K Messages

2 y ago

combined threads on same issue. see fix posted by comcastjessie above on 11/11/2019. 

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Regular Visitor

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4 Messages

2 y ago

while on my pcs (win7 and win 10) running chrome why am i having pixelation issues when watching on demand programs but live channels are ok?  Talked with support yesterday when this started and they said it was a network issue???  It is still doing it today as well on demand stream is pixelated badly and live channel stream is ok.

Regular Visitor

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4 Messages

2 y ago

The problem seems to be with chrome on windows.  It is working ok on i-pad. Installed firefox (really did not want to but cant install safari on windows anymore as is not supported) and it seems to be  working ok on firefox. why is chrome an issue?

Frequent Visitor

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14 Messages

2 y ago

I have the same pixelation problem with Chrome (v78.x) on Windows 10 1903.   Not installing flash under Firefox.  Tried the Microsoft Edge browser and it seems to be working for now.

Regular Visitor

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4 Messages

2 y ago

yes i had to download another version of flash for fire fox.  It has been working ok so far once I got flash enabled in firefox.. I'll try edge on my win10 laptop  Thanks for the tip

Regular Visitor

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5 Messages

2 y ago

i found that the Xfinity on demand video that is pixillated like all get out on Chrome, can be seen clearly without pixillation on the History channel under the Xfinity subscription ON CHROME!!  check it out: :Ancient Aliens Season 14 episode 5, secrets of Stonehenge.  so... looks like it is an XFINITY issue NOT a CHROME issue. nor a Flash issue?

Regular Visitor

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5 Messages

2 y ago

damian on site, also found that although the hallmark channel pixellation has been 'fixed' i still have pixellation on ABC's Grey's Anatomy, and PBS  History Patterned planet,but on PBS. Org and ABC.com the pixellation is NOT there.

soo, Xfinity still has work to do in both fixing and finding all the on demand contractuall channel pixellations.

 

Administrator

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4.3K Messages

2 y ago

**Update 12/12/2019**

 

With the recent release of Chrome 79 we have verified that we can no longer replicate this issue. In the coming week, all impacted users should start to see this resolved. In order to facilitate this fix, we recommend waiting until your Chrome version updates or manually performing the update yourself. For additional information on how to update your Chrome version, see here: https://support.google.com/chrome/answer/95414?co=GENIE.Platform%3DDesktop&hl=en

 

Thank you again for your continued patience as we worked to resolve this. 

 

 

**Original Message 11/11/2019**

 

@bostonkat 

 

We sincerely apologize for the inconvenience you are experiencing when attempting to use Xfinity Stream. We are currently investigating a possible bug in Chrome 78 that may be causing this. In the meantime, we recommend trying one of the following workarounds by either:


1. Disable hardware acceleration in Chrome. Settings > Advanced > Use hardware acceleration when available > OFF > restart Chrome.


2. Play the TV GO version of the On Demand item. From the More menu button (… icon), choose Watch Options > choose the TV GO option (usually at the bottom of the list).

 

Thank you in advance for your patience as we continue to work to resolve this permanently. 

 

Additionally, we recommend that you check to ensure your devices and web browser meets our minimum system requirements needed to use the Xfinity Stream website, found here: https://www.xfinity.com/support/articles/xfinity-tv-website-requirements

 

Please note, not all web browsers/devices support the Xfinity Stream website.

New Poster

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5 Messages

2 y ago

Did that and seems to FINALLY be working- note to others the watch options are on the show page under 3 dots on right.  All watch options work now.

Thank you!!  So appreciate the assistance.

New Poster

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1 Message

2 y ago

Thank you, this fixed it

New Poster

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2 Messages

2 y ago

I have the same problem.Tech coming to house to correct.Was fixed Last Sunmday but returned today Monday 11-11-2019. May be rel;ated to current p;roblem with FLASH settings. I will update with Wednesday results......

Rustyben

Expert

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24K Messages

2 y ago


@cetaalpjha1 wrote:

I have the same problem.Tech coming to house to correct.Was fixed Last Sunmday but returned today Monday 11-11-2019. May be rel;ated to current p;roblem with FLASH settings. I will update with Wednesday results......


for answer/fix scroll back to the 3rd post before your post by comcastjessie.

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Rustyben

Expert

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24K Messages

2 y ago


@Seagnome wrote:

I keep trying to get a normal streaming of HBO even.  The pixels flashing are enough to start someone to have seizures, so you may want to get on this before somthing like that does occur.  I am not kidding, strobe lights, flashing lights, can trigger seizures.


scroll up to comcastjessie's answer just a few posts above your post to fix the problem that a chrome update caused.

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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New Poster

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4 Messages

2 y ago

I keep trying to get a normal streaming of HBO even.  The pixels flashing are enough to start someone to have seizures, so you may want to get on this before somthing like that does occur.  I am not kidding, strobe lights, flashing lights, can trigger seizures.

New Poster

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1 Message

2 y ago

i'm having the same issue.  i don't want to use another browser.  is there a solution to this?

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