Frank4014's profile

Contributor

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27 Messages

Sun, Nov 13, 2022 4:56 AM

once again app fails

it seems like they are pushing out an update and suddenly i get nothing on the xfinity smart tv app. stream... i don't understand why they can't program these sytems better and test them for fucntionality before they send them out. or they warn us ahead of time and give us credit on payments for the frustration. 

Accepted Solution

Official Employee

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155 Messages

16 days ago

Hi @Frank4014 Thank you for taking the time to reach out to us through Xfinity forums! Oh no! How frustrating! You have reached the right place for assistance. Are you still experiencing issues with the app? 

Frank4014

Contributor

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27 Messages

10 days ago

It finally seems to be working but this has happened too many times 

XfinityEthan

Official Employee

 • 

1.1K Messages

I understand and we are always happy to do what we can. Let us know if it happens again to check it in real time. 

I am an Official Xfinity Employee.
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