Contributor
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25 Messages
Nowtv Cloud DVR Issues
For the past few months xfinity cloud dvr service on the nowtv hasn’t been working correctly. It doesn’t matter what device I use, scheduled recordings dissapear and my recordings dissapear. It doesn’t matter if I log out, log back in, clear cache, delete and reinstall the apps. It’s clearly an issue on the back end with xfinity, it worked fine for over a year now. The self help chat doesn’t fix anything and the customer service reps don’t know anything and can’t even read my concern. I am really getting tired of this. It’s very random and all of a sudden my recordings will reappear. If I go to schedule a recording on a program I already set, it shows it’s already scheduled. What gives xfinity? Please don’t respond with a generic troubleshooting guide. Read my post and actually answer it.
Crashwriter
Visitor
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1 Message
3 days ago
I have had the now TV streaming service for about 7 weeks. Suddenly I schedule recordings, but they aren't scheduled. There is no more recording ability. I have used 3 different device apps and the streaming box. None work now, but all did last week. I have even deleted and reinstalled the apps.
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XfinityEva
Official Employee
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2.7K Messages
3 days ago
Hey @Mopar57 thanks for taking the time to reach out about your recordings. Looks like you've done all the right steps in basic troubleshooting so far. We would want to check the connected devices and may need to deprovision these to help with this concern. Can you please send us a direct message with your full name and service address?
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link
How to direct message within the forum
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Mopar57
Contributor
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25 Messages
2 days ago
So sounds like this is a bigger issue, countless phone calls and tickets opened and they don’t know what’s going on. They even tried to tell me I needed a new modem. I am glad I am not the only one having this issue.
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kw6
Visitor
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4 Messages
1 day ago
My multiple and very lengthy sessions with tech have led to many promises and platitudes. Was it fixed? no Does xfinity care? absolutely not. I know someone who works in the tech field (not xfinity). He told me that they must follow a script, and if they deviate, they get in trouble with their boss. No incentive for them to really look into the problem and learn how to fix it.
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Mopar57
Contributor
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25 Messages
2 hours ago
As an update to my visit to the local xfinity store. I filed a complaint against the 3rd party tech support and requested a in house representative take a look at it. I sent a lengthy email to the store manager and she was very pleasant and helpful. Now to see how things go from here.
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