Not getting all of my channels on streaming & support disconnects calls every time.

I have not been able to get all of my channels on the NOW TV & Streaming packages that I signed up for when I originally enrolled.  I have had issues with the streaming packages and not being able to get channels or access to a platform.  I call and text customer service but they always say they are working on it and for me to give them a few minutes and then we get disconnected and my problem is never resolved.  There has to be a way to get my issues resolved.  Can anyone help me please?