Hello @user_kalkyh, and thanks for posting on our Xfinity Community forums!
That sounds problematic!
A few questions: - What model of Modem are you using? (XB6/XB7/XB8?) - Is this happening with all devices or one in particular?
- How long has this been happening? - Have you tried restarting both the Wi-Fi router and the Device you're trying to connect? - Are you certain you're using the correct Wi-Fi password? - Is there a particular 'error message' you're seeing when trying to connect?
Any additional details you can provide would be helpful. You can also check your Wi-Fi settings to verify or change your Wi-Fi password using the Xfinity App if you're using an Xfinity provided modem.
XfinityCliff
Official Employee
•
361 Messages
16 hours ago
Hello @user_kalkyh, and thanks for posting on our Xfinity Community forums!
That sounds problematic!
A few questions:
- What model of Modem are you using? (XB6/XB7/XB8?)
- Is this happening with all devices or one in particular?
- How long has this been happening?
- Have you tried restarting both the Wi-Fi router and the Device you're trying to connect?
- Are you certain you're using the correct Wi-Fi password?
- Is there a particular 'error message' you're seeing when trying to connect?
Any additional details you can provide would be helpful. You can also check your Wi-Fi settings to verify or change your Wi-Fi password using the Xfinity App if you're using an Xfinity provided modem.
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