Visitor
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3 Messages
not a fan of the new streaming app changes
I want to provide feedback on the new reimagined Xfinity Stream app experience.
The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favorites from the guide. That functionality now appears to be missing or much harder to find, which makes channel navigation less efficient.
I was also surprised by how many NFL and NBA games are now presented as requiring additional subscriptions. At the same time, college sports seem to occupy a growing share of the sports channels, making it harder to find professional sports content included with my service.
Another concern is that there was no advance notice of this major Stream app redesign. Customers were moved to the new experience without warning and without any obvious option to switch back to the previous interface. For a significant user-interface change, customers should be notified beforehand and ideally be given a choice between the new and classic experiences during a transition period.
Please share this feedback with the Stream app product and design teams. I would especially like to see the return of easy Favorites management, better sports content transparency, improved navigation, and an option to use the previous interface.
Benghusen
Regular Visitor
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8 Messages
20 hours ago
I would never, in my wildest dreams consider this an “upgrade.” And by all the forum comments, I’m sure all would agree that this is a DOWNGRADE!!! Provide customer service and upgrade us back to the previous version.
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user_7q006k
Visitor
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11 Messages
20 hours ago
You are much too kind. This release is a total [Edited: “Inflammatory”] up.
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user_fdmb2w
3 Messages
20 hours ago
Completely agree. New app is virtually worthless and extremely difficult to navigate.
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user_d41sfo
Visitor
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2 Messages
19 hours ago
Totally agree, not happy about the change! Takes forever to scroll thru 800 channels to get to hd tv. I want my favorites options back!
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user_amra2a
Visitor
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1 Message
18 hours ago
The other annoying problem is you can’t click on the tv show in the channel lineup and get the summary of the show so you can decide if you want to watch it. When you click on the show, no matter if it is the current show or one in the next hour, it opens up the channel.
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emb6
Regular Visitor
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3 Messages
18 hours ago
I agree with the complaints, this new update to the streaming app is terrible.
Please, bring back the old app!
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user_9u7vvd
20 Messages
18 hours ago
for those like me who will be looking for an alternative to Xfinity, use the TVGuide App. You will find it has information for your region. You can save favorite channels and the guide is very much like the old Xfinity guide.
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user_z4algg
Visitor
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1 Message
18 hours ago
Exactly. The “Find” function is missing as are the “favorites”, the two resources I use the most. With over a thousand channels, it would seem this should be a no-brainer.
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CDR933
Contributor
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20 Messages
17 hours ago
Add to everything else, there is no ability to record away from home, on the fly. Using the website is clunky and difficult. Someone mentioned AI, by Jove I think they’ve hit on something. Fire your AI. And the genius who thought it was a good idea.
Nothing works about this.
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user_5yi0im
Visitor
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3 Messages
9 hours ago
The new app UI is terrible and glitches. You can only skip in 10 sec increments as an example. I have deleted and redownloaded the app three times. This is not surprising as Comcast and Xfinity hate their customers.
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trtfam
New Poster
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2 Messages
6 hours ago
Xfinity needs to listen to all of these complaints, and I don't mean senior management types who have no clue. Users at all levels are extremely unhappy about changes from an app format that worked well. "If it ain't broken ...". Improve it to the point where it's actually usable or admit your [Edited: “Profanity”] and go back to what's worked because it's currently unacceptable. Xfinity: You're already on notice for your unrelenting price increases. Get it done!
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wkws
New Poster
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10 Messages
6 hours ago
Nope…not a fan either. As I don’t use many of the features that are now missing could I PLEASE have back that little “find” box in the upper right corner so if I want to see a particular channel I don’t have to scroll thru 50 trillion channels EVERY SINGLE TIME??? Like going to the grocery store and every aisle is now different and you end up down every aisle looking for certain things and you end up buying more things you never wanted in the first place. Like my Mom always said…” if it ain’t broke, don't fix it”. Yep…only time she used “ain’t “ or incorrect grammar….
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user_wfh6d
Visitor
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3 Messages
5 hours ago
Restore the 30-second skip! This is unusable with 10-second skips. If you try that multiple times before it catches up the app breaks. It takes 30 skips to fast forward through a 3 minute ad break. Might as well watch the ad.
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user_d41sfo
Visitor
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2 Messages
4 hours ago
Thanks for ruining the app! My 84yr old mother is LOST! iam not scrolling thru 800 channels to get to my favorites. Is It time to leave?
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user_veckuv
Visitor
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1 Message
4 hours ago
No recent channels while watching something and no description of the sporting event in the guide or recent channels is an absolute joke.
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