not a fan of the new streaming app changes

Add to this message, new streaming app hasn’t been fully de-bugged. It shuts down regularly with message that “an error has occurred, try again later”. Can we PLEASE go back to previous version until you fix this version 

I agree with all of the above. Also hate there is no info for each channel. I like to see what the episode is about. Also hate the DVR screen. Give us the option to get the old format back. 

The convenient 30 s forward/ 15 s back buttons in the old app are now a horrible 10 s forward/back. Bring back the old fast forward settings  

Ditto. The new interface is fancier but MUCH less user friendly. Two MAJOR things are missing: The ability to mark favorite channels so I don’t need to scroll through everything to find my shows; and it no longer says if an episode of a show is new, or a repeat. You have just greatly complicated my TV watching experience. Please correct this ASAP. 

After—why done. It is overly cumbersome and not user friendly

Hate the upgraded Stream app.  Does not show the series name on the recordings instead lists the channel name.  
The worse upgrade ever please correct issue

There are so many changes that make this app useless.  Considering dropping Comcast completely-TV, internet, phone.  What happened to ‘find’?  Where is the preview to get the info on the show?  Is it a new episode or a repeat?  No info at all.

The ‘last channel’ doesn’t work.  It doesn’t take you to the last channel?

Took away ‘favorites’.  This upgrade is completely worthless and a joke!!!!
Did you actually get any customer feedback on these changes before you rolled it out?????

It’s horrible.  Everything is hard to find.  They took away the ease of navigating the app.  It was better before.   The guide for channels is awful.  If watching on my IPad it’s 4 rows at a time.  Takes forever to scroll thru.  And when watching a show they took away the option of hitting the 3 dots on the top right of screen which then shows you the channels you previously watched.  This new format sucks.  It’s too busy.  This is NOT change for the better.  

Had a very frustrating evening.  Usually, the more you use a new product, the easier it becomes. Not so with this new streaming app.  I won't call it an upgrade because to me it's a downgrade. What was Xfinity thinking?  I'm afraid the answer is they were not thinking. Please resurrect the old app. I've been an Xfinity customer for over twenty years, but if something doesn't change quickly, I will be an Ex customer.

I agree with the comments made above.

You took a useful and productive app and replaced it with something ugly, not helpful, very limited in ability, and not useful anymore.  

[Edited: "Inflammatory/"Personal Information"]

As one of your long-time diamond level users, you have really, REALLY messed up.  I know that Comcast Corporate would never admit to making this level of mistake, but being at this level of incompetence, you might consider creating a “new” version of the app that is very similar to what was available before.

I would also suggest that talking to long time users would be more useful than taken the word of a VP of Customer  Experience’s word of what your customer based wanted wanted.

So now I’m off to looking for a replacement app, something like TV Guide, or TV & Streaming Guide America, or TV Listing Plus apps, so your app can be deleted and replaced on my multiple devices.

It’s awful.  I use the app to watch tv on my iPad.  What the heck were you all thinking.  It’s way too busy to look out.  Takes more steps to do what we use to in one click.  The guide is to big & has lost descriptions.  Ease of access sucks.  You took something that was better than all others like AT&T uverse, direct tv etc…. And now it’s worse.  I’m a tv girl.  Why????  Switch it back.  It wasn’t broken nothing needed fixing.  

I am now considering changing who we use.  I pay a lot of $$$.  Xfinity has done nothing to keep but I stayed because I liked how easy it was to use anywhere.  And now it’s sucks so I might as well leave.  At least I’ll get a better price for a bit.  Why be loyal now.  New clients get better pricing.  

As my contract is coming up for renewal, with this "improvement" to the Xfinity streaming app...I can move to someone else.  I stayed because of the features you have removed from the current app.  You did no user experience feedback before you made changes...my bet is you cut people off the development teams for AI and this is slop.  You've given us slop for dollars and you will find people leaving in droves.  Please bring back the previous version that we all are familiar with...know your customers.  Truly disappointed in Xfinity and it seems to be how you rolls these days.

Keeping it short…”updated” guide just sucks🤬

TRANSPARENCY GOES ALONG WAY!! I’m tired of reading responses from the Xfinity team stated “WE COMPLETELY UNDERSTAND YOUR FRUSTRATION”. How can you understand our frustration, are you an end user as well that got totally upended by this boondoggle? Quit GASLIGHTING us that these updates contain fixes. I downloaded one yesterday from the Apple App Store, shocking there wasn’t a single change. Where is the option for quick resume in the iPad settings that was stated on this forum as a 1st of needed many fix’s. WHY NOT DO ALL OF US HIGH PAYING USERS A FAVOR AND MAKE THE PREVIOUS VERSION AVAILABLE TILL YOU FIX CATASTROPHE.  Instead of DROPPING THIS GARBAGE on us without any prior knowledge, release a BETA like every other responsible business for us try to and give proper feedback. Then at least you actually thought of your valuable high paying customers.