Visitor
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3 Messages
not a fan of the new streaming app changes
I want to provide feedback on the new reimagined Xfinity Stream app experience.
The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favorites from the guide. That functionality now appears to be missing or much harder to find, which makes channel navigation less efficient.
I was also surprised by how many NFL and NBA games are now presented as requiring additional subscriptions. At the same time, college sports seem to occupy a growing share of the sports channels, making it harder to find professional sports content included with my service.
Another concern is that there was no advance notice of this major Stream app redesign. Customers were moved to the new experience without warning and without any obvious option to switch back to the previous interface. For a significant user-interface change, customers should be notified beforehand and ideally be given a choice between the new and classic experiences during a transition period.
Please share this feedback with the Stream app product and design teams. I would especially like to see the return of easy Favorites management, better sports content transparency, improved navigation, and an option to use the previous interface.
user_nkxucb
Visitor
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1 Message
18 hours ago
What is going on with xfinity. All of a sudden I turn on the TV to xfinity and I have to sign in to this xfinity reimagined thing. Now I can't find my favorite channels or how to set favorite channels at all and their website can't even help me. Why didn't I know of this change ahead of time.
1
user_q9m128
Visitor
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2 Messages
18 hours ago
I cant even get signed in! I click on sign in and it does nothing!!
2
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user_js8h63
Visitor
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3 Messages
18 hours ago
Yes the change sucks. With these new 4k tv's the remotes do not have number keys to select channels. You have to scroll through all of the channels to get to the HD channels. There is no longer anyway to load favorites. And you are not able to cut out the channels that you never watch.
I read that They made the change because since streaming has grown, they have lost many subscribers. I have had xfinity for for more than 20 years.
Looks as if is time for us to cut the cable like the rest.
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user_naiyvv
Visitor
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1 Message
16 hours ago
I agree 100%. I can’t change the closed caption settings. What is standard cc is small and white and blends in unless the area is black. Can’t set favorites. The guide starts at channel 2 where it used to start at the HD channels. Not a fan for functionality!
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XfinityJeffB
Official Employee
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961 Messages
14 hours ago
3
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user_jlko7a
Visitor
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3 Messages
13 hours ago
Not happy with the changes.
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user_jlko7a
Visitor
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3 Messages
12 hours ago
Specifically, removing a text list of recordings and replacing with icons is a terrible idea. Looks good to managers but less usable. Bad choice.
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user_jlko7a
Visitor
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3 Messages
12 hours ago
Also you can’t see how much of a recording you’ve already watched. Terrrible job Xfinity.
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user_29405c
Visitor
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8 Messages
6 hours ago
Also, dvr recordings displayed differently
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user_hsgsfr
Visitor
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7 Messages
5 hours ago
No “favorites”, no “last watched” [Edited: "Inflammatory"] over this blunder!
(edited)
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user_hsgsfr
Visitor
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7 Messages
5 hours ago
So many features now missing: no last watched feature, no favorites, no program info, no rotten tomatoes, what is going on, total incompetence!
3
deedlejfe
Contributor
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18 Messages
3 hours ago
I’m searching for the LIVE channels. I have been doing this dozens of times a day with absolutely no problem. This morning I see the app has been updated and I did my usual search for TCM and then 852 now I’m getting a “no results” then I searched for ABC same thing - the new app is not jumping to the live channel guide as it was.
1
user_ocfzu8
Visitor
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1 Message
3 hours ago
Absolute garbage. How can you put this out and call it an upgrade
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user_4619f1
Visitor
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2 Messages
3 hours ago
I was not aware of the new Stream app update. I can not see all of my recordings in one place & now I find out they’re on the cloud which I didn’t want since it limits my recordings. I also can’t delete the recordings easily if the recording is listed under latest recordings. I can’t delete once I finish watching the recording either. In addition, my recordings are listed in two different places & not all together. I haven’t checked out the other features of favorite channels, ease of setting recordings. This is a horrible update & changes need to be done asap!
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user_4619f1
Visitor
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2 Messages
3 hours ago
Scheduled recordings is missing. I can’t check my recording or figure out series recordings. This needs to come down! WORST UPDATE EVER! Give back the previous app! Your rollout to customers is lacking notifications, an option to use the new while still using the old to see if we like it. DO BETTER COMCAST!
1