not a fan of the new streaming app changes

Xfinity has been treading water for more than 2 years now.  When they couldn’t pay for the NFL Network and Redzone this summer the writing was on the wall.  Now that they have removed “Favorites” and “Recently Viewed” from the streaming app making it extremely hard to follow multiple channels in a single day, they are forcing you to watch the content they provide you.  Let’s face it, Xfinity is the MOST expensive cable and streaming service on the market.  They are in financial free fall and we are clinging onto a service that is no longer affordable or worth the price of admission.  I for one am finally going to do what my kids have been telling me to do and go with YouTube tv and a different internet provider.  My kids pay 25% of what I pay for Xfinity and they remind me of it all the time. 

I can't even watch any channels on the new streaming app.   Whenever I click on a channel, the screen goes blank for 30 seconds and I get message "There is a technical fault.  Please try again later."

Absolutely the same here - this version was not ready for prime time - I wonder who did the UAT on this version - a Chatbot?  Key capabilities for me have been lost such as Tou cannot through Channel Guide search by Channel Number; recent channels on Home View is not working correctly; and as you noted on top of the poor usability and lost capabilities when you try to stream on your mobile device some channels are not possible (even inhome streaming) and you get a Technical Error notice.  This version should not have been rolled out.

@user_nkxucb​ 

Agree. Lost the advantage to setting up favorites. I don’t want to scroll through multiple channels I’m not interested in to get to my preferences. Hope this gets straightened out. 

Same I don’t like this new version at all. Can’t imagine they thought removing functionality was a good thing. 

@user_q9m128​ When you sign on it should bring up a QR code to scan with phone. On the left hand of the screen, you have instructions on how to sign on as well as a letter number code.

Thanks for trying to help however when I click on the sign in it does nothing and goes no place.  No QR code shows up.

Without the ability to set up favorite channels, Xfinity streaming is virtually useless. No one wants to scroll through the 1400 channels you need to add a favorites icon back to the options. We’ll just start watching Amazon prime instead if this isn’t fixed

I cut Xfinity cable last year  and now use the streaming app with Xfinity WiFi on my TVs and devices, I am not happy with this new interface, especially since there was no advance notice of the change. Because we pay a fee for Xfinity, we should have had advance notice of the change. I am out of town visiting relatives and have been watching my pre set recordings on my iPad. I was able to preset individual shows up to about 2 weeks in advance, now I only could set up to 1 week in advance. Another feature that is now missing is to recover a deleted program that I had recorded and may have deleted in error. I chose to use the Xfinity app over other streaming apps. I may now be forced to go to my second choice of You Tube TV. 

Thank you for letting us know you're running into similar issues with the newest update of the app user_naiyvv. Your feedback goes a long way in helping us improve and our teams are actively working on addressing this feedback in a future update. Please let us know if there's anything else you need!

I look forward to the solution to this. Scrolling from channel 2 to 804 is a step backward in app functionality. Why wasn’t HD listed in the drop down menu of the channel guide??

@XfinitySeth​ Seth.. this update is a mess. In addition to losing favorite channel list, the “ warship channel “ function is gone from guide, and smart resume us Aldo gone on recorded shows.  As a long tine customer, if this isn’t fixed quickly, I will look for better options. I suspect many will 

whom ever is responsible for this should be fired. 

I have been a Comcast/Xfinity customer for 40.   The new update is not user friendly like the previous one was.  I am mostly confined to bed around 23 hours a day and preferred using Xfinity stream 99% of my viewing time (which is most of day).  A week ago I was fairly happy with Xfinity - then my internet started going off got hours at a time - night and day.   A service person came right out, was very knowledgeable (and very nice) and all was good for 24 hours.  Then Xfinity stream changed, totally [Edited: "Language"] up my recordings, [Edited: "Language"] up my DVRs recordings (which disappear at will), and basically (I am ashamed to say) influenced me to use words that would cause me to get my mouth washed out with soap if my sweet mama was still here.  We did have to change other things to our service and im sure that played a part.  

what was wrong with the previous Xfinity stream?   Was it just to easy to use and some mean person said “let’s mess up their life cause everything else is so great right now”.  Husband is so disgusted, he himself (amazingly) is researching what cable and internet service to go with.  And when talking during one of the 12-13 mostly attempted phone calls to the 9th circle of hell that Xfinity calls it’s phone service- I learned there were quite a few things added to my bill that I wasn’t aware of (and things I didn’t want).  

things are hard enough.  Please be a company that helps its loyal customers. Ty. 

Agree trying to navigate on a small screen (iphone) is ridiculous…bring back the txt list for iphone app

@user_jlko7a​ there are no dates on the recordings either, just episode numbers, which are pointless.

@frustrate​ I agree. I watch and DVR HGTV shows for which there are numerous seasons and episodes. I only look for those that are more current not necessarily all the new episodes. So please show dates. 

@frustrate​ putting just the episode and season is [Edited: "Profanity"].  No dates on my recorded shows is a big frustration along with the missing delete folder where I could recover a show.  Obviously they didn't connect with actual users when this app was changed.

@user_jlko7a​ 100% agreed. 

@user_jlko7a​ additionally, when you close the program and reopen it, it starts over.  Xfinity did not think through all the details nor did they do a user experience that captured the features that were liked or used

The last watched made things easier to get to the channels I watch most of the time. Now I have to stroll a long way to get to one channel to the next. The Game Show Central on the way bottom while the Game Show Network on the top.

@user_hsgsfr​ The whole display is different.  As I said, dvr recordings takes a long time to find all of them

Also, if you have Mac y episodes of a season, hard to find oldest

Sorry, many episodes

@user_29405c​ they reversed the order so the oldest is now at the top instead of bottom of the list. And there are no dates on them to let us know that. This is crazy!

You are spot on! This is terrible.  See my post above and see if you are experiencing the same thing- very bad and disappointing.

I will add to your frustration - this is awful.  There are lost capabilities - such as you noted that you cannot through Channel Guide search by Channel Number; recent channels on Home View is not working correctly; and now on tope of that streaming some channels is not possible (even inhome streaming) and you get a Technical Error notice.  This version should not have been rolled out.

Absolutely garbage!  I agree 

I totally agree.  The app was functioning fine so why the drastic changes?

It was not broken - so what were they trying to fix?  

Hi.   Do you have Roku?   I can watch xfinity through Roku and still old version.  Yahhhhh!

Thank you. I have Roku at my home, but I am currently visiting family out of town and have been using my IPad or IPhone to watch my shows.

Yes, no Scheduled Recordings is SO FRUSTRATING!

@user_cc3282​ they are on the Stream website.

Can’t watch any recordings on IPad Xfinity streaming app.  Get a blank screen then technical issue msg