Contributor
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69 Messages
No video when streaming on chrome or safari
I have not used streaming on my Mac for a while and tried today - audio plays but no video using current versions of Chrome or Safari. The Stream App works fine on my iPhone & iPad. I've done the usual things like restart the cable modem, router & Mac but no joy. IIRC, there used to be a Flash issue but now that Flash is gone, what has changed? Anyone have a fix for this?
user_97a8f1
Visitor
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2 Messages
3 years ago
Same problem.
Works with Chrome however, on the same computer.
Clue: Just updated OS from Mohave (10.14) to Monterey (OS 12).
It worked perfectly before the update, and has failed since.
Suggestions?
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CCTyler1
Problem Solver
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409 Messages
3 years ago
Hello there, and good morning! Thank you for bringing this to our attention through our Forums, and thank you for your patience, while awaiting our response. I understand that you've been experiencing trouble with our stream app on your devices, and I can imagine the inconvenience behind this! So we can troubleshoot this further, can you please send us a private message, including your full name, and your full address? You can do so, by clicking on the chat icon, in the top right hand corner of your screen, and once you click on that icon, you should be able to search "Xfinity Support", which should then give you the ability to send us a message. Thank you in advance, and I look forward to speaking with you!
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Ipay2muchtocomcast
Visitor
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11 Messages
3 years ago
I having the same problem for the last 3 weeks .... have you gotten a fix or answer from Comcast?
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user_cc948b
Visitor
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1 Message
3 years ago
Having the same problem - no video when streaming Watchathon from Mac to the TV
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Ipay2muchtocomcast
Visitor
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11 Messages
3 years ago
mryflyguy
is your issue fixed? has Comcast given you any answers/info about the problem ?
or
do they just keep asking the same question?
Comcast seems to be very apologetic about our concerns but do little to nothing to help
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user_e6bf73
Visitor
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5 Messages
3 years ago
Thanks for asking. How I wish I had an additional reply, but have heard nothing from the vendor, yet. I'm surprised that a customer must adjust their own behavior to fit the product instead of the vendor modifying the product to include, and therefore appeal to, a wider audience. Follow up on my part: I begrudgingly tried another browser, FireFox, and by golly I can watch live and streaming, on Mac and all connected monitors. To test further, I logged into my Comcast account using Safari, on my Mac (2018 MacBook Pro, OS 12.4) screen. HUZZAH, I could watch live and stream, *if* I started on the Mac screen and moved the site to another monitor. However, when I moved the website *back* to the Mac screen, audio continued, video disappeared. No matter where I moved the site thereafter, video didn’t appear. Let's face it, in this day and age, multiple monitors are rather common. Are these issues so technologically difficult? I choose to believe Comcast webmasters can fix them with ease. Please, make it happen.
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