No sound/audio with Xfinity streaming video

Hi, @Dibbs13and @ user_38985f! Thanks for your time and for using our forums page to reach out for help with the audio concern when trying to watch video content on our awesome Stream app. We are the perfect place to reach out for help. I am sorry to learn that the audio is not working properly for you and apologize for this experience. I never like experiencing any issues when trying to stream one of my favorite shows so I understand the inconvenience that this can cause. We can help. To get started, please send us a private message with your name and address by clicking the chat icon located in the top right corner on your forums page when signed in. Once there, you can search for "Xfinity Support" to compose your direct message.

I have a strangely specific issue with audio when streaming.   For both live TV and DVR recordings, I have no audio for anything on NBC -- and *only* NBC as far as I've seen.   Other channels work fine.   This even affects old recordings of NBC shows that I still have on my DVR from months ago, which predate when the problem started happening in the last couple of weeks.  And NBC (both live and recorded) works fine when watching on an actual TV with cable box -- it's only an issue with streaming on my computer.   And -- I don't see the chat icon that ComcastGabe refers to above on my screen, so I can't follow his suggestion, alas.

Hello, @user_33f19f. Thank you for posting your situation regarding the issues while streaming NBC. I'm glad to hear you don't see this on the cable box; however, I understand you stream a lot and want this content available when you need it. We can certainly help. The chat icon will populate once you sign in and create your first post on the forum. Once this is completed, you can log out and log in again to check the update if you don't see it right away.  

Hello, @kvnm1! I appreciate you bringing this to our attention. I've had a Microsoft Surface with Edge for some time. I, fortunately, haven't run into this issue yet. I'm sorry you have to create workarounds just to watch. I'll help figure this out. Have you checked to see what version of Edge you are using? Do you have issues if using any other browser or while streaming on the Stream App?

The version of Microsoft Edge that I am using is 91.0.864.41 (64 bit).   I just tried it again and the first channel I select plays audio just fine.  Then if I pick another channel I lose the audio.  Clicking on the "refresh" button in the browser tab does bring back the audio for me.  I also tried using the Chrome browser just now and did not have the issue.  Changing channels in Chrome worked just fine and there was no loss of audio.

Thank you for sharing that update! We're glad that this issue is not happening while using Google Chrome. This points to it possibly being an issue with the specific web browser instead of the site itself. Are you only using one computer when you run into this issue, or does this happen on all devices while trying to watch content via Microsoft Edge?

@ComcastVianney 

Hi

The only responses I see from comcast  is "i'm sorry, please send us a private chat". Usually the company will post solutions in forums. I have the audio problem too using Edge  91.0.864.64 (Official build) (64-bit). 

Is Comcast working on a solution? the product is basically un-usable. I get audio, then, if I stop the program, return later, start another program, zero audio, all stations. 

Thanks

Thank you for your contribution to this thread. Unfortunately, we do not currently have an answer on this. We would love to figure out what is going on. Are you having issues with any other browsers?