U

Visitor

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4 Messages

Thursday, December 8th, 2022 12:49 AM

Closed

No scheduled recordings

I have no scheduled recordings and we have a lot of shows scheduled to record and only have 60% full.

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Accepted Solution

Visitor

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4 Messages

2 years ago

Apparently, my account doesn't think a have a package. We have the 125+ channels.

Official Employee

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933 Messages

Hi there, thank you for reaching out directly I know how important it is to get your DVR service working.  I'm sorry to hear you're experiencing issues.  I know what it's like not having my own service working. It can be a nightmare! Rest assured you've reached the right place.  I would be happy to look into this for you and I'm happy you reached out to our Digital Care team. Can you direct message me your address and name? 

To send a Direct Message, please click on the chat icon on the top right of this page, next to the bell. Make sure to send the message to our singular handle "Xfinity Support" and we will get back to you ASAP.

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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