NO PEACOCK PREMIUM

I'm a diamond member and yet I am not receiving Peacock free.  My account details state "peacock premium included". Tried over n over activating, prompts come up on peacock and gives me a monthly fee.  I have been attempting this since June 2023. Why advertise free peacock for diamond members if it isn't correct for.us....c'mon! Now I have a "ticket" and await a call back from Xfinity.  Or change the account details on our bill ...- ($--.---whatever mnthly fee) when we get the final statement?